Laboratory Services Specialist

Job Description

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Job Title: Laboratory Services Specialist

Posting Start Date: 10/19/26

Job Description:

Position Details:

Posted Range:$61,050-$102,030

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role:

The Laboratory Services Specialist is responsible for managing and executing critical operational workflows to ensure timely and accurate service delivery. Key responsibilities include scheduling and handling special client requests, overseeing sample login processes, and managing client notifications and proofing activities. Additionally, the position ensures compliance by managing reporting requirements and regulatory agency workflows.

Key Accountabilities:

• Generate and process lab analysis reports. Generate analytical reports and electronic data upload to Federal and/or State regulatory agencies.
• Manage state/federal compliance sample schedule database.
• Provide customer service to clients including notifications.
• Manage other related department or facility functions as needed.
• Manage special kit requests and other specific process/procedures defined for clients.
• Perform additional tasks to ensure lab functionality as required.

Knowledge/Skills:

• Advanced knowledge of Microsoft Excel and Word required.
• Working knowledge of Lab Information Management Systems (LIMS) required.
• Knowledge of chemistry (chemical names) and testing methods preferred.
• Effective written and verbal communication skills (e.g., fluency in report writing and presentations).
• Good quantitative and analytical skills; attention to detail.
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders

Experience/Education:

• 3+ years' experience with a bachelor's degree or 9+ years' experience without a bachelor's degree in a laboratory environment.
• Bachelor's degree in Chemistry, Biology, Environmental Science, or a related field. Relevant work experience in lieu of degree may be considered.

Travel Requirements:

Up to 5%, as required

Work Environment:

• Standard indoor laboratory environment.

#LI-LLZ

Competencies:

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

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