$80,000–$100,000 Per Year
Competitive Analysis/Strategy, Computer Maintenance, Customer Training, Data Collection, Electricity, Equipment Maintenance/Repair, Identify Issues, Maintenance Services, On Site Support, Problem Solving Skills, Property Maintenance, Record Keeping, Reporting Skills, Sales, Site Evaluation, System Operations, Technical Presentation, Technical Support, Testing, Track Customer Issues, Willing to Travel
They are looking for transitioning veterans to join the Laser Field Service Team, where you'll be a key part of a technical support team that provides on-site telephone and email support. You'd travel to customer locations in North America as well as globally to perform on-site trainings, installations, repairs, and maintenance on both hardware and software.
You will troubleshoot and problem solve to determine what is malfunctioning and then provide the customer a solution taking the problem from start to finish.
ESSENTIAL RESPONSIBILITIES:
-Troubleshoot, diagnose, and repair machines efficiently as possible. Tasks can involve both mechanical and electrical work, and can range from simple mechanical adjustments to complex system repairs.
-Perform periodic machine maintenance and calibrations.
-Install mechanical and/or electrical upgrades on machines ranging in build timeframes from early 1980's to today.
-Train customers in system operation, maintenance, and basic repair of their machines. Develop training material as needed.
-Gather data during on-site evaluations and testing, and then summarize and present to engineering and technical support teams.
-Generate detailed report upon completion of service visit for both internal and customer review and record-keeping. Submit report in allotted time.
-Keep detailed records of hours worked and expenses incurred. Submit paperwork in allotted time.
-Provide market intelligence to Sales and Service teams.
-Recommend corrective/preventative services and promote additional services and upgrades.
-When not traveling, provide technical support to customers via email and phone. Job 58884 Salary: $80k-100k/yr + Per Diem, Full Benefits, Specialty Tools Provided, Phone, Laptop, and PTO
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