Laser Field Service Technician

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Tsugami America offers a range of Swiss-type Automatic CNC Lathes, Turning Centers, Vertical Machining Centers, Horizontal Machining Centers, Multitasking, and LaserSwiss Machines through our North American distribution network. Allow our dedicated team of sales engineers, application engineers, and customer support experts partner with you to provide the best solutions for your toughest manufacturing challenges.

Summary of Responsibility:

The Laser Field Service Technician is responsible for the repair and maintenance of TSUGAMI Laser machine tool equipment, controls and other related components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

What You Will Contribute:

• Build service and install laser machines systems per build instructions, wiring diagrams and direction of laser product managers.

• Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.

• Preform preventative maintenance on both Tsugami machines and Laser Systems

• Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.

• Detect and resolve issues with electrical and mechanical components.

• Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues.

• Effectively communicate machine issues, status of install or status of machine repair to customer. Ensure proper documentation is completed and submitted to office and customer (i.e. service report, install report).

• Make certain that customer commitments are executed as planned to ensure complete customer satisfaction.

• Develop and maintain partner relationships with our suppliers and vendors.

• Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.

• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

• Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.

• Maintain an in-depth technical knowledge of product lines represented by the company.

• Stay abreast of vendor products and new technology and implements as appropriate.

• Maintain/enhance knowledge of vendor products and new technology.

• As a component of after-sales technical support, conduct machine maintenance training.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

Education & Technical Experience

• High school diploma/GED from a technical school required; an associate degree in a related field preferred.

• Minimum of one year of relevant technical experience, including one to three years of experience working with CNC controls.

• Ability to read and interpret electrical and mechanical drawings, schematics, and technical documentation.

• Working knowledge of electrical, pneumatic, and hydraulic systems.

• Familiarity with precision measuring instruments, electrical meters, oscilloscopes, and other diagnostic equipment.

• Experience with cutting or welding laser systems preferred; experience with precision rotating machinery, spindles, and precision bearings is a plus.

Core Competencies

• Strong mechanical and electrical troubleshooting, problem-solving, and diagnostic skills, with attention to detail.

• Ability to work independently, assess technical issues, and make sound decisions in a customer-facing environment.

• Strong verbal and written communication skills, including the ability to explain technical issues, document service activities, and train customers on equipment maintenance.

• Strong customer service skills, with the ability to manage customer expectations, follow through on commitments, and build effective relationships with customers, coworkers, and vendors.

• Ability to manage competing priorities, adapt to changing schedules, and work effectively in a fast-paced environment.

• Commitment to safety, professionalism, and the values of Morris Group, Inc.

Travel & Other Requirements

• Ability to travel up to 100% of the workweek to customer sites, including overnight travel.

• Ability to travel domestically throughout the United States, with occasional international travel to Canada, Mexico, or Japan as required.

• Valid driver's license and reliable transportation when a company vehicle is not provided.

• Ability to work unscheduled overtime as business needs require.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition: 1886