Law Office Front Office Coordinator

About The Role

Buckrop & VanDeVelde, PC is a small, family-owned law office in Rock Island, IL delivering life-changing legal services to clients during difficult times. We’re looking for a friendly, highly organized Front Office Coordinator to be the welcoming face of our firm, manage front desk operations, and support our attorneys with document management and client communications.

What You’ll Do

As the Front Office Coordinator you’ll create a calm, professional first impression and make client interactions as smooth as possible. You’ll handle client intake, scheduling, phone and email communications, and maintain orderly client files and documents to support the legal team.

• Greet and welcome clients upon arrival, providing a warm and professional first impression.
• Manage appointment scheduling and coordinate the team’s calendar.
• Maintain a comprehensive understanding of attorney schedules and deadlines.
• Answer, screen, and direct incoming phone calls with confidence and empathy.
• Conduct timely follow-up communication with new and existing clients.
• Open, prepare, scan, organize, and maintain client files and document management systems.
• Prepare and mail client letters, correspondence, and routine communications.
• Handle difficult or emotional client interactions with patience, compassion, and professionalism.
• Perform other administrative duties as assigned to support smooth office operations.

Who You Are

You’re a dependable, community-minded professional who thrives on helping others and keeping operations running smoothly. You bring strong organizational skills, excellent client service instincts, and the ability to stay composed in stressful situations.

• Strong organizational skills and attention to detail.
• Professional demeanor with a client-focused, empathetic approach.
• Ability to work both independently and collaboratively in a small team.
• Comfortable handling sensitive conversations and de-escalating stressful situations.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning case management tools.
• Proven ability to multitask, prioritize, and maintain composure in a fast-paced environment.

Why You’ll Love Working Here

At Buckrop & VanDeVelde, PC you’ll join a tight-knit, family-run practice where your work directly supports clients during meaningful moments. You’ll be valued for your empathy, administrative expertise, and ability to make the office run efficiently. This role offers the satisfaction of helping people in important times and contributing to a respectful, supportive workplace culture in Rock Island, IL.