The Lead Aircraft Support Technician (AST) reports to the immediate AST Supervisor and carries out assigned duties using JetBlue Airways procedures. The AST Lead is a working member of the Cabin Maintenance (MX) group, who at the direction of the AST Supervisor assists in the performance of AST Supervisor duties.
Essential Responsibilities
Assign and direct the work of ASTs based on scheduled and unscheduled workloads
Determine if work performed adheres to company policies, publications or other appropriate authority
Check the aircraft maintenance log when assigned to meet aircraft and takes any actions required to respond to discrepancies entered
Complete required paperwork accurately using procedures set forth in the General Maintenance Manual (GMM)
Helps coordinate with Line Maintenance Supervisors and Lead Maintenance Technicians with the nightly cabin maintenance and servicing of JetBlue Aircraft assigned to the Aircraft Support Technicians
Ensure use of only approved and certified hardware, parts, and equipment to be installed or used on aircraft and verifies calibration period has not been exceeded for work that requires calibrated tools or equipment
Conduct crew briefings
Occasionally acts as AST Supervisor when AST Supervisor is off duty, on Paid Time Off (PTO), or away from the BlueCity
Willing to work variable hours, including weekends and irregular shifts
Assist in performing routine and non-routine maintenance on aircraft
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year related work experience
Valid Federal Aviation Administration (FAA) Airframe Certificate
Ability to communicate effectively; in both oral and written communication
Ability to crawl, bend, kneel, climb, and stoop frequently in confined spaces
Able to drive tugs, trucks and other company equipment
Ability to work under pressure in a team environment
Ability to remain alert to moving vehicles and aircraft
Posses and maintain a valid Driver License and a driving record from the state of your primary residence that meets JetBlue Airways' insurance standards
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for occasional overnight travel (10%)
Willing to work variable hours, including weekends and irregular shifts
Must pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
One (1) year experience working Federal Aviation Regulations (FAR's) Part 121 aircraft or military
Proficient with Microsoft Office suite and the Internet
Strong leadership abilities
Ability to multitask and work under pressure in a dynamic environment
Ability to think creatively
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Aircraft and component inspection and test equipment as required
Issued reflective safety vest and ear protection
Ability to use handheld two-way radios, headsets and/or phone
Personal tools - minimum required tool list
Work Environment
Airports Environment
Hangar Environment
Work may be outdoors with seasonal weather
Bids work schedule by seniority (days, swings, or midnight shift, holidays)
Physical Effort
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)
Compensation
The base pay for this position starts with $28.00 per hour with a $3.00 per hour premium. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.