About UMWSB:We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.What We Stand ForOur products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.Employment Type: Full-Time, Non-exemptStarting Salary: $19.00, Final salary based on experienceHours: Monday through Friday 8:15-5:15, some Saturdays 8:15-12:15Reports to: Branch ManagerLocation: Westerville, Ohio *Please note this is not a remote position, office attendance will be required based on current hybrid schedules.Join Our TeamWe're looking for a friendly, detail-oriented Lead Teller to join our branch team. In this role, you'll be the face of our bank, helping customers with their everyday banking needs while delivering excellent service and support.As a Head Teller with our retail banking team, you'll also help support daily teller operations, assist with workflow, and contribute to a positive branch experience for both customers and coworkers.If you enjoy working with people, handling transactions accurately, supporting team success, and being part of a collaborative environment, this is a great opportunity to grow your career in banking.What You'll DoAs a Lead Teller, you'll play a key role in daily branch operations and customer experience (but not limited to):Process customer transactions, including deposits, withdrawals, loan payments, and check cashingVerify transactions for accuracy, proper documentation, and authorizationBalance your cash drawer daily and assist with vault balancing as neededSupport night depository processing, including logging deposits and issuing receiptsAssist customers with account inquiries, transactions, and basic problem resolutionPromote bank products and services, referring customers to appropriate team members when neededPerform clerical duties such as filing, scanning, and report preparationSupport branch opening and closing proceduresMaintain compliance with all bank policies, procedures, and regulatory requirementsAssist with teller workflow and provide guidance to team members to help ensure efficient branch operationsHelp resolve customer concerns and escalate issues when appropriateFollow established procedures to minimize errors, mitigate fraud risk, and maintain operational accuracyServe as a resource for teller-related questions and support a high level of customer service throughout the branchWhat We're Looking ForStrong communication and interpersonal skillsExcellent attention to detail and accuracyAbility to multitask and manage time effectivelyBasic proficiency with office equipment (scanners, copiers, printers, etc.)Commitment to providing outstanding customer serviceAbility to lead by example and support a collaborative team environmentStrong cash handling, transaction processing, and problem-solving skillsAbility to build rapport with customers and foster positive banking relationshipsEducation and Experience:High school diploma, general education degree or equivalent; and two to three years of experience as a teller; or equivalent combination of education and experienceRequired Skills/Abilities:Customer service backgroundPrevious banking or financial services experienceCash handling experienceFamiliarity with banking systems or transaction processing softwareExperience working in a branch or retail customer-facing environmentPrior experience as a Lead Teller, Senior Teller, Head Teller, Universal Banker, or Banker preferredWhy Join UsBe part of a collaborative and supportive teamPlay a critical role in ensuring operational accuracy and complianceOpportunity to build experience in banking operations and documentation processes United Midwest Savings Bank is an Equal Opportunity Employer.
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