Lead Bilingual Medical Assistant

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.

• BCBS HMO, PPO, and PPO Select Plans

• BCBS Dental

• BCBS Vision

• Paid Time Off:

• 3-weeks paid vacation and 1-week of personal time

• 12 accrued sick days per year

• 10 paid holidays, including Juneteenth

• PTO Exchange allows employees to turn unused PTO into liquid assets

• 401k program with up to 5% employer match after 90 days

• Employer-paid basic life insurance valued at one times the annual salary

• Voluntary Life and AD&D, and Short-term and Long-term disability

• Pre-tax commuter and parking benefit account

• Flexible Spending Accounts for healthcare and dependent care

• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF

• Employee Assistance Program with 5 employer-paid counseling sessions

• 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

Under the supervision and direction of the staff nurses and primary care providers, provides direct patient care and clerical support. Performs other related duties as assigned.

Clinic Location: Halsted - 3501 N. Halsted St. Chicago, IL 60657

Pay: $30.04/hour

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Carries out policies and procedures developed to maintain infection control and safety.
• Performs duties according to approved policies and procedures relating to OSHA and Standard Precautions.
• Performs routine clinical functions to include but not be limited to: vital signs, weight, blood pressure, urine sugar/protein dips, and hematest.
• Multiple site assignments as needed.
• Will follow role assignments that are in alignment with the Patient Centered Medical Home Standards, and participate in all Patient Centered Medical Home efforts.
• Records data collected in appropriate EMR system.
• Reports patient observations to the responsible provider or staff nurse.
• Performs lab procedures as assigned, collects, labels, and processes all specimens including urine, stool, sputum, and blood as required.
• Provides patient with appropriate requisition, information and instruction for ancillary tests and procedures ordered by physicians.
• Stocks inventory and ensure cleanliness of examination rooms, equipment, and work area.
• Reports medical and office supply inventory needs to supervisor.
• Prepares specimens for shipment to external lab ensuring that specimens are ready and picked up by courier in accordance with designated courier schedule.
• Checks spiceworks voicemail and route phone messages to providers or nurses.
• Ensures that specimens are processed in accordance with established Howard Brown research protocol.
• Maintains patient flow.
• Participates in quality assurance process via data collection, evaluation of results, and implementation of recommendations.
• Participates in research project participant recruitment as directed.
• Performs data entry into Centricity as needed (i.e. referrals, depression collaborative)
• Demonstrates commitment to Howard Brown core values, mission, and vision.
• Participates in huddles.
• Performs medical reception functions.
• Mandatory attendance of department meetings.
• Performs other duties as directed.
• Process purchase orders and obtaining appropriate signatures for approval for clinic when manager is out of office.
• Oversee clinic tracking logs of refrigerator and sharp containers on a day basis.
• Train Medical Assistants Externs students and evaluate their performance.
• Complete Students evaluation forms and gives to manager for approval.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED:

Required:

Lead MA:

• MA Certification (RMA, CMA, CCMA, NCMA, NRCMA) (must be current and active)
• This position requires fluency in both English and [Spanish/other language]. Candidates must be able to speak, read, and write proficiently in both languages to effectively communicate with patients, clients, and colleagues.
• Phlebotomy Certified Technician (PCT) required or eligible to sit for PCT Exam in first 90 days of employment
• Echocardiogram Certified Technician (ECT) preferred; must receive in first 180 days of employment
• Completion of PersonABILITY, Team Based Care, and Principles of Health Coaching certificates
• Experience Required-three years of previous Certified Medical Assistant experience (either at HBH or externally)
• Preferred - any type of demonstrated leadership experience

WORKING CONDITIONS:

Generally pleasant environment. Will need to work some evenings or weekend as required. Space is limited and must be shared for optimal usage. Required to work at all Howard Brown locations as assigned.

ADA SPECIFICATIONS

(Physical demands that must be met in order to successfully complete the essential functions of the job)

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel.

EQUAL OPPORTUNITY STATEMENT:

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.