Lead BizOps Engineer

Pay Range: $50.00hr - $55.00hr

Job Overview:

The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience.

Requirements:

• Must possess strong documentation and communication skills.
• Demonstrate working knowledge of automation principles.
• Intermediate understanding of core technical concepts.
• Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts.
• Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth).
• Self-driven with the ability to execute necessary tasks and duties independently.
• Strong analytical and critical thinking skills.
• Advanced knowledge of Internet architecture and project delivery.
• Intermediate knowledge of network troubleshooting.
• Foundational knowledge of cryptographic services (HSMs/Certificates).

Mindset and Behavior Guidelines:

• Sense of urgency.
• Customer-focused mindset with a deep understanding of key customer journeys and user experience.
• Effective communication across all technical and managerial levels.
• Curiosity and a drive for continuous learning and continuous improvement.
• Ability to coach and mentor team members.
• Willingness to embrace risk and seek simplicity.
• Dedication to knowledge sharing and technical writing.
• Strong multi-tasking abilities and comfort handling difficult conversations.