Lead Business Analyst - Remote with Travel

Lead Business Analyst – Contract

Location: Baltimore, MD
Department: Housing / Digital Transformation
Location: Baltimore, MD 21202

Candidate should be from DMV area only

They had a lot of questions about payment systems, and more general questions about the BA process.

Position Overview

We are seeking an experienced Lead Business Analyst to support the Department of Housing and Community Development (DHCD) on digital transformation initiatives. The ideal candidate will bridge business stakeholders and technical teams by analyzing complex business processes, documenting workflows, translating requirements into actionable user stories, and supporting software delivery from requirements through testing and implementation.

The candidate should have strong Business Analysis expertise with exposure to Agile/DevOps, software development, QA/testing, and change management.

Key Responsibilities

· Gather, analyze, and document business and technical requirements.

· Develop detailed functional specifications, including workflows, business rules, interfaces, data analysis, and data mapping.

· Translate customer requirements into User Stories and Acceptance Criteria.

· Create and maintain Requirements Traceability Matrices (RTM).

· Perform gap analysis and assess the impact of proposed application changes.

· Collaborate with Architects, Developers, QA, Production Support, and business stakeholders.

· Support system, regression, smoke, and user acceptance testing.

· Review and validate application changes against business requirements.

· Demonstrate completed functionality to clients and stakeholders.

· Develop training materials and support end-user training sessions.

· Create and maintain process documentation, SOPs, and procedures.

· Review Help Desk issues and assist with identifying and resolving business/application problems.

· Participate in Agile Release Train and sprint/status meetings.

· Coordinate delivery-team activities and track task and sprint progress.

· Manage multiple priorities while maintaining effective communication with stakeholders.

Required Qualifications

· 8+ years of experience in Business Analysis or a related role.

· Bachelor's degree in Technology, Computer Science, Business, or a related field, or equivalent combination of education and experience.

· Strong hands-on experience developing User Stories and Acceptance Criteria.

· Experience gathering requirements directly from customers and documenting business workflows.

· Strong knowledge of Business Analysis methodologies, processes, and techniques.

· Experience developing use cases, functional specifications, and technical requirements.

· Experience with requirements traceability and gap analysis.

· Understanding of software development and SDLC processes.

· Experience supporting QA, UAT, system testing, regression testing, and implementation.

· Strong Microsoft Office skills, including Word, Excel, and PowerPoint.

· Excellent written, verbal, analytical, and problem-solving skills.

· Strong stakeholder management, communication, and consultative skills.

· Ability to work independently and collaboratively within cross-functional teams.

Preferred Qualifications

· Experience working with local/state government or public-sector organizations.

· Experience with Agile/Scrum and DevOps environments.

· Experience with tools such as Jira, Azure DevOps, or similar platforms.

· Exposure to change management, end-user training, and organizational transformation.

· Experience supporting large-scale digital transformation or application modernization initiatives.