Lead Business Process Consultant

Field Based Position - Must reside near a Major Airport

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Job Summary

The Lead Business Process Consultant is a senior individual contributor and program-level leader responsible for ensuring the overall success, health, and growth of a portfolio of consulting clients and consultants.

This role focuses on:

• Portfolio performance, risk management, and client outcomes,
  
• Coaching and enabling consultants
  
• Driving consistency, quality, and scalability of delivery,
  
• Acting as a bridge between Consulting, Sales, Product, Implementation, and Customer Success.
  

The Lead Consultant does not replace the delivery role of the Business or Senior Consultant but amplifies it by providing structure, foresight, governance, and escalation support across the consulting ecosystem.

Responsibilities

• Portfolio Leadership & Risk Management
  
• Assess portfolio health and proactively identify delivery, adoption, financial, or relationship risks.
  
• Develop and execute risk mitigation strategies to ensure continued client success and retention.
  
• Serve as escalation point for complex or at-risk engagements.
  
• Own client success outcomes across assigned portfolio segments.
  Strategic Enablement & Growth
  
• Partner with Sales, Marketing, and Consulting leadership to identify expansion, renewal, and prospecting opportunities.
  
• Translate trends, analytics, and field feedback into scalable soluti

  CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

  At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

  CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

  Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.