Lead Business Process Specialist

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

The Lead Business Process Specialist is responsible for working with an agile team to deliver on project objectives. The Lead BPS supports Innovation Delivery Projects in managing and maintaining the product backlog. The Lead BPS maintains a "customer first" mindset, advocates for delivery of features that support the CS business plan, and works in close collaboration with the team to foster strong relationships with key stakeholders. Also responsible for calculating business value of product opportunities and tracking them through the course of the product / implementation.

This role may be based in Louisville, KY; Allentown, PA; or Johnston, RI.

Responsibilities

• Serve as the day to day contact for the team on clarification of requirements and drive user stories
• Recognize issues and blockers that require escalation and escalate as necessary to ensure quality delivery.
• Perform necessary backlog maintenance, such as identifying stories and define them for ready for work
• Maintains business logic flows and customer experience
• Advocates a customer centric mindset through closely partnering with the Design team to pull in relevant data and assisting in synthesis which the team can easily digest
• Exercise strong decision-making mandate across the team as a proxy to the product owner
• Leverage operational metrics to support prioritization and day-to-day decision making
• Stay in sync with the product owners on priorities and day to day decision making
• Support the product owners in collaborating with other teams and leadership to ensure team strategy aligns with overall product vision
• Define, implement, and track performance metrics once solution enters production
• Prep and support the team on product demos
• Look for opportunities to share knowledge across the team and to mentor other Business Process Specialists
• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Please note: The successful candidate will be placed in the appropriate career level based on their qualifications and experience.

Required education:

Bachelors degree

Required experience:

Business Process Specialist:

5+ years of experience or an equivalent combination of education and experience on a year for year basis

• Some experience as a product owner, perhaps as an internship or releasing a product in the market.
• Familiar with design thinking and how to leverage that output to shape a product and customer experience
• Experience with building and releasing Minimal Viable Product (MVP) and managing on-time releases
• Able to high light and articulate risks, customer feedback and what's not working
• Can quickly learn industry trends / domains and end user demands from pain points
• Stays up to date with current trends, best practices and what the industry is doing
• Experience in energy industry is a plus

Lead Business Process Specialist:

7+ years of experience or an equivalent combination of education and experience on a year for year basis

• Familiar with design thinking and how to leverage that output to shape a product and customer experience
• Experience with building and releasing Minimal Viable Product (MVP) and managing on-time releases
• Able to high light and articulate risks, customer feedback and what's not working
• Can quickly learn industry trends / domains and end user demands from pain points