Lead Central Transport Assist

About this Job: General Summary of Position
The Lead Central Transport Assistant will serve as the lead resource to the Central Transport Assistants (CTA) on a particular shift to maximize efficiency service and customer satisfaction. Also serves as an operator for the base station for the Central Patient Transport Department. Performs a variety of other support services functions as needed to provide service excellence to patients visitors and hospital staff.

Primary Duties and Responsibilities

• During the absence of management ensures the highest level of customer satisfaction for patients and hospital associates by utilizing the AIDET principle. (Acknowledges-Introduces-Duration-Explanation-Thanks-Ensures).
• Monitors the transport tracking system and communicates and assigns/reassigns cleaning and transportation duties and schedules to ensure smooth and efficient services as appropriate. This may include relieving Transporters from their jobs if it is taking too long to ensure the departments Total Average Time (TAT) does not get too long.
• Per department needs may transport patients his/her personal possessions medical records and attached clinical devices (IV's and oxygen) by wheelchair stretcher bed etc. to and from various hospital locations and to the hospital entrance upon discharge following MWHC and department guidelines. Ensures the safety of the patient during transport. Alerts nursing staff immediately to any signs of patient distress or unfavorable symptoms. Ensures the comfort of the patient by being attentive offering blankets checks modesty and engaging in appropriate conversation with the patient. May also may deliver and retrieve supplies equipment and records. (I.e. laboratory specimens x-ray films pharmacy products etc..).
• Inspects and cleans equipment (beds wheelchairs stretchers monitors etc). For damaged defective and/or malfunctioning equipment remove the item to the designated area and notify the appropriate department leadership to resolve. Cleans transportation equipment and equipment in periop areas by wiping surfaces with pre-mixed cleaning solutions
• Performs daily rounds of MWHC nursing units/testing sites to ensure that transportation devices are stored safely in designated locations and moves items to proper storage areas as necessary.
• Retrieves clean linen disposes of soiled linen and stocks supplies on assigned unit. Empties and replaces glove boxes refills oxygen tanks and disconnects/reconnects to patient according to established guidelines.
• Participates and/or assists in the training/orientation and evaluation of Central Transport Assistants. Promotes a productive and positive work environment by encouraging Transport Assistants to meet/exceed department metrics. Provides them with constructive criticism and positive reinforcement.
• Communicates with the nursing and management staff to ensure adequate staffing and equitable shift assignments. Collaborates effectively with all department staff and customers.
• Keeps management team informed regarding activities associated with assigned responsibilities and communicates any delays in service to appropriate personnel. This also includes submitting an end of shift report to provide a summary of what took place during their shift.
• Transports patient his/her personal possessions medical records and attached clinical devices (IV's and oxygen) by wheelchair stretcher bed etc. to and from various hospital locations and to the hospital entrance upon discharge. Ensures the safety of the patient during transport. Alerts nursing staff immediately to any signs of patient distress or unfavorable symptoms. Ensures the comfort of the patient by being attentive offering blankets checks modesty and engaging in appropriate conversation with the patient.
• Assists in lifting positioning and transferring patients to and from examination tables operative tables wheelchairs stretchers and/or beds. Provides lift and positioning assistance as assigned. Assures that patient is comfortable and securely fastened.
• Ensures patient has hospital identification band corresponding with name and date of birth (DOB) for the assigned transport.
• Wears appropriate protective clothing as needed.
• Documents arrival & departure times and informs appropriate staff of patient destination location and/or time of arrival.
• As assigned delivers and retrieves supplies equipment and records e.g. laboratory specimens/results x-ray film unit supplies medical charts pharmacy products parcels and messages etc. Performs surgical clippings. Weighs patients in preparation for their perioperative procedure. Escorts patient in and out of perioperative areas to include waiting rooms perioperative suites PACU etc. Assemble gown packs. Check temperature logs stock supplies remove trash remove gas cylinders restock gas cylinders retrieve clean linen remove soiled linen return food trays return and restock IV pumps/CAD pumps etc.
• May be required to restrain patients by holding or strapping with appropriate constraints.
• Minimal Qualifications
  Education
  • High School Diploma or GED required
  • May require up to 1 year of technical or other specialized training
  Experience
  • 2 years experience in the central transport department required
  Licenses and Certifications
  • CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
  • Additional unit/specialty certifications may vary by department or business unit.
  Knowledge Skills and Abilities
  • Should be able to work independently
  • Requires the ability to read and write in English and comprehend policies and procedures; knowledge of grammar and arithmetic including fractions and decimals; and ability to use alphanumeric pager and telephone
  • May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application
  This position has a hiring range of : USD $21.26 - USD $32.24 /Hr.