Client Advisor, Lead [Full time] | [NYC]
The Opportunity As a leader on the sales floor, the Client Advisor sets the standard for luxury service, clienteling, operational excellence, and team engagement. This role combines exceptional selling ability with leadership responsibilities, ensuring every client interaction reflects an elevated luxury experience while supporting successful day-to-day boutique operations.
What Youll Do- Deliver personalized, relationship-driven client experiences through styling, product knowledge, luxury hospitality, proactive outreach, appointment selling, and follow-up.
- Drive individual and boutique sales performance by leveraging KPIs, CRM and clienteling tools, client events, product launches, and community engagement initiatives.
- Act as Manager on Duty when required, coach and motivate associates, support onboarding and training, and foster an inclusive, collaborative, high-performing team culture.
- Execute opening and closing procedures and support POS, inventory, fulfillment, transfers, repairs, cash handling, visual presentation, stockroom organization, and Loss Prevention procedures.
What Youll Bring- 3+ years of successful experience within luxury, fine jewelry, designer, or premium contemporary retail.
- Demonstrated success exceeding personal sales goals, influencing team performance, and developing and maintaining a loyal client portfolio.
- Previous leadership experience as a Key Holder, Lead Client Advisor, Senior Stylist, or similar role preferred.
- Proficiency with POS systems, retail technology, and Microsoft Office; CRM experience preferred.
What Sets You Apart- Passion for luxury retail, fashion, jewelry, and exceptional client experiences.
- Strong leadership presence with the ability to coach, motivate, and inspire others.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organization, attention to detail, follow-through, and the ability to balance multiple priorities in a fast-paced environment.
Additional Details- Employment Type: Full time
- Location: New York, New York
- Compensation: 55,000-65,000 + incentives
- Benefits: health, dental, vision, 401k