Lead CRM Engineer

Lead CRM Engineer

Location: Los Angeles, CA (Hybrid ,exact location TBD, remote to start but will be needed hybrid later in the year, 2-3 days onsite a week)

Contract: 7+ Months

Job Description:

Client is seeking a Lead Software Engineer focusing on building scalable, secure, and resilient systems that support fraud detection, risk scoring, and compliance automation.

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applicationsfrom requirements gathering to deployment and maintenance.
• Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
• Write, review, and optimize high-quality code using .Net and Azure solution.
• Develop and enforce coding standards and best practices across the team
• Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
• Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
• Integrate test suites into CI/CD pipelines
• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.

Technical Qualifications:

• Bachelors degree in computer science, Information Technology, or related field.
• 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership.
• Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening).
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC, .Net, Java., JavaScript, HTML 5
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.
• Ability to work in the U.S. without sponsorship
• Ability to meet the location requirement outlined above

Pay Transparency: "The expected pay range for this position is $67.00-$69.00 per hour. Final compensation will be determined based on experience, skills, and qualifications. Non-exempt employees are eligible for overtime. Full-time employees are eligible to select from different benefits packages. Packages may include medical, 401(k) without employer match. Paid Sick leave is provided based on state or local laws."