Job Description Job Description We are seeking another Customer Service Representative to join our team! You will be responsible for answering incoming service calls.
Responsibilities:
Handle customer inquiries and complaints
Collecting service call information for dispatching
Provide information about the products and services
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Microsoft Excel a plus
Company Description Ohio Heating & Refrigeration is a leading, HVAC provider in the Central Ohio region with over 25 years of experience. We pride ourselves on a strong company culture, valuing our team members expertise, dedication, and excellent customer service. We are committed to providing top-quality service to our commercial clients and offer a supportive environment for professional growth. Company Description Ohio Heating & Refrigeration is a leading, HVAC provider in the Central Ohio region with over 25 years of experience. We pride ourselves on a strong company culture, valuing our team members expertise, dedication, and excellent customer service. We are committed to providing top-quality service to our commercial clients and offer a supportive environment for professional growth.