Lead Customer Service Representative
Transdev in Denver, Colorado is hiring a Lead Customer Service Representative. The Lead Customer Service Representative assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.
Applications accepted until 08/30/2026 or until the position is filled
Transdev is proud to offer:
Non-CBA Position:
Competitive compensation package of minimum $22.00- Maximum $24.00
Benefits include:
Vacation: up to two (2) weeks
Sick days: up to 48 hours/6 days
Holidays: 8 paid holidays. Paid based on work schedule.
Other standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
Monitor the floor
Track errors of all staff
Monitor daily calls for 5 days out
Monitor queue/help on the queue if needed
Available to cover early/late shifts.
Escalated calls
Run reports
Obtain and enter accurate customer information into the reservations system
Complete customer reservations in a timely and courteous manner
Provide customers with information on the services provided and direct them as needed
Supervise staffing on weekends and evenings
Schedule breaks and lunch accordingly without disabling the call center
Provide support assistance to the Reservation Supervisor
Control and issue certain disciplines when necessary
New employee training and re-training of current employees
Minimal errors
Other duties as required.
Qualifications:
High school education, GED or equivalent
Please include a current resume with your application.
Bilingual candidates may be eligible for higher starting pay.
Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
Excellent written and oral communication skills
Computer literate with the capacity to learn new software
Must be able to work shifts or flexible work schedules as needed.
Must be able to multitask and work under time restraints
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements:
The essential functions of this position require the ability to:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Polic
Job Category: Dispatchers
Job Type: Full Time
Work Type: No Remote
Req ID: 8607
Pay Group: DVF
Cost Center: 52924
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.