Lead Customer Service Representative

Job Description

We are hiring a Lead Customer Service Representative at Drake Terrace to provide exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.

Pay: $24-$26/hr

Availability: Monday 6:30am-3pm; Sunday, Tuesday, Wednesday, Thursday 8:30am-5pm

What will I do every day?

• Monitor residents, guests and or visitors coming in and out of the community
• Take the lead in the day-to-day adiministration of the move-in and welcome process
• Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk
• Assist residents with requests as needed
• Maintain a neat and clean front desk and entrance area
• Respond to emergencies and supply emergency personnel
• Audit records and files

What will I need to be successful in this role?

• Bring a smile to work every day
• Be a great team player
• High school graduate
• One to three years of senior living, customer service, or related experience preferred
• Experience with a high-volume phone call work environment preferred
• Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed

Whats in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

• Kisco Senior Living is an Equal Opportunity Employer