Call Centre Representative / Customer Service / CSR 22nd Century Technologies, Inc. (TSCTI)
Lorton, VA1 day ago
- $18 Per Hour
- Full-time
- Instant Apply
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Background Investigationunmatched
- Call Center Managementunmatched
- Call Centersunmatched
- Call Monitoringunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Continuous Improvementunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Service Evaluationunmatched
- Customer Service Managementunmatched
- Customer Service Operationsunmatched
- Customer Service Softwareunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Develop and Maintain Customersunmatched
- English Languageunmatched
- Health Planunmatched
- High School Diplomaunmatched
- Kronos Workforce Schedulerunmatched
- Leadershipunmatched
- Metricsunmatched
- Microsoft Officeunmatched
- Multilingualunmatched
- On Callunmatched
- Onboardingunmatched
- Operationsunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Process Improvementunmatched
- Quality Metricsunmatched
- Reporting Skillsunmatched
- Resolve Customer Issuesunmatched
- Spanish Languageunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Writing Skillsunmatched
Description
Job Purpose:
The Customer Service Representative Lead oversees daily customer service operations, ensuring customers receive timely, professional, and accurate support. This position supervises call center staff, manages escalated inquiries, monitors service metrics, and helps maintain exceptional customer service standards in a fast-paced environment.
Responsibilities:
Education and Experience:
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
The Customer Service Representative Lead oversees daily customer service operations, ensuring customers receive timely, professional, and accurate support. This position supervises call center staff, manages escalated inquiries, monitors service metrics, and helps maintain exceptional customer service standards in a fast-paced environment.
Responsibilities:
- Lead and support customer service representatives providing inbound and outbound customer assistance.
- Monitor calls and provide coaching, guidance, and performance feedback.
- Resolve complex customer inquiries and escalations.
- Ensure adequate staffing and call coverage throughout business hours.
- Monitor service level metrics, including call wait times, abandonment rates, and average handle time.
- Ensure customer interactions comply with established procedures and quality standards.
- Assist with workforce scheduling during peak operational periods.
- Prepare reports on call center performance and recommend process improvements.
- Maintain a positive team environment focused on customer satisfaction and continuous improvement.
- Support onboarding and training of new customer service representatives.
- Perform other duties as assigned.
Education and Experience:
- High school diploma or GED required.
- Experience leading or supervising customer service or call center teams.
- Experience monitoring performance metrics and coaching staff.
- Excellent verbal and written communication skills.
- Strong conflict resolution and customer service skills.
- Experience using customer service software and Microsoft Office Suite.
- Bilingual English/Spanish preferred.
- Ability to obtain and maintain any required background investigation or credentials.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
Numbers & Facts
| Location | Virginia |
Similar Jobs
- New!
Customer Service Representative Sparks Group
Richmond, VA7 days ago- $16.50 Per Hour
- Instant Apply
Lead Customer Service Representative - Walk In Center TTEC
Portsmouth, VA13 days ago- New!
Customer Service Representative (Auto) GEICO
Fredericksburg, VA6 days ago- $23.33
- New!
CSR II - Contract TalentBurst, Inc.
Arlington, VA4 days agoRemote- $18–$18.50 Per Hour
- Instant Apply
Customer Service Representative – Remote in Virginia TTEC
Hampton, VA14 days agoRemote