The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction.
Essential Functions/Responsibilities (other duties may be assigned):
Train new front desk staff and ensure consistent training on updated procedures
Assist in interviewing and onboarding new Front Desk team members
Manage front desk staffing to ensure adequate coverage
Oversee office supply inventory; delegate or perform ordering as needed
Support annual performance evaluations for Front Desk staff
Maintain cleanliness and functionality of the front desk area
Greet and assist patients upon arrival; answer questions and address concerns
Schedule appointments and manage multiple physician calendars
Register new patients and update existing demographic and insurance information
Support patient flow by notifying providers of arrivals and managing delays
Maintain and update patient records, including data entry, faxing, and scanning
Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items
Verify insurance eligibility and referrals for upcoming appointments
Maintain records for orthotics received and coordinate follow-up appointments
Prepare daily reports, deposit slips, and upload documentation to shared files
Ensure accounts receivable/payable changes are updated accurately in records
Maintain office inventory and equipment; coordinate service and repairs
Required Skills and Experience:
1–3 years of lead administrative support experience in a medical setting
Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes
Excellent customer service and communication skills
Ability to work in a fast-paced, high-demand environment
Team-oriented with flexibility and a willingness to learn
Proven ability to multi-task, work under pressure, and maintain attention to detail
Must uphold HIPAA compliance at all times
Exercise sound judgment and discretion
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Ability to establish and maintain effective relationships with patients, staff, and the public
High School Diploma or GED equivalent required
Frequent travel between office locations may be necessary
Benefits Offered:
Health Insurance (Single & Family plans available)
Life Insurance
Disability Insurance
401(k) Plan with Company Match
Employee Discount Program
Paid Time Off (PTO)
Paid Holidays
Physical Requirements:
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
Sit, talk, hear, and use hands to write, type, or operate office equipment
Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
Perform repetitive motions, including reaching overhead and typing
Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
Maintain peripheral vision, depth perception, and focus adjustments
Numbers & Facts
Location
University Park, FL
Job Type
Part-time
Skills
Accounts Payableunmatched
Accounts Receivableunmatched
Administrative Skillsunmatched
Calendar Managementunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Current Procedural Terminology (CPT)unmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Demographicsunmatched
Depth Perceptionunmatched
Detail Orientedunmatched
Documentationunmatched
Fax Machinesunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
ICD-9unmatched
Insuranceunmatched
Inventory Managementunmatched
Lift/Move 25 Poundsunmatched
Lift/Move 50 Poundsunmatched
Material Movingunmatched
Medical Officeunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Medicineunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
Onboardingunmatched
Orthoticsunmatched
Patient Careunmatched
Patient Registrationunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Physical Demandsunmatched
Record Keepingunmatched
Reporting Skillsunmatched
Salesunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Typingunmatched
Willing to Travelunmatched
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