8+ years of software engineering and development experience
Proven experience in building and deploying GenAI applications in production.
Strong programming skills in Python and familiarity with GenAI libraries (Transformers, LangChain, Hugging Face, etc.).
Deep understanding of LLMs, embeddings, vector databases (e.g., FAISS, Pinecone, Weaviate).
Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
Familiarity with CI/CD for ML workflows and versioning tools like MLflow or DVC.
Hands-on experience designing and building cloud-native solutions (preferably on AWS)
Exposure to GenAI tools and frameworks (e.g., LLMs, vector databases, prompt orchestration, LangChain, Bedrock)
Familiarity with AWS AI/ML services (e.g., SageMaker, Bedrock, Comprehend, Lex)
AWS AI certification
Responsibilities
Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG).
Fine-tune foundation models using domain-specific data.
Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
Integrate GenAI capabilities into enterprise platforms using APIs, SDKs, and orchestration tools.
Implement responsible AI practices including bias detection, hallucination mitigation, and explainability.
Monitor and optimize model performance, latency, and cost.
Use techniques like quantization, distillation, and caching to improve efficiency.
Compensation: $85.00 - $110.00 per hour
About Us
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
We are a “people” company.
We are a flat organization.
We believe the best idea win.
We believe in radical truth.
We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
Numbers & Facts
Location
Plano, Texas
Salary
$85–$110 Per Hour
Skills
Amazon Web Services (AWS)unmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Cachingunmatched
Call Centersunmatched
Certified Coding Specialist (CCS)unmatched
Cloud Computingunmatched
Computer Programmingunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Dental Insuranceunmatched
Dockerunmatched
GCP (Good Clinical Practices)unmatched
Health Insuranceunmatched
LEX (LEXical analyzer)unmatched
Leadershipunmatched
Microsoft Windows Azureunmatched
Performance Modelingunmatched
Performance Tuning/Optimizationunmatched
Python Programming/Scripting Languageunmatched
Reinforcement Learningunmatched
Return on Investment (ROI)unmatched
Software Developmentunmatched
Software Engineeringunmatched
Technical Strategyunmatched
Vision Planunmatched
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