Lead | Harvey | NCCO

About the Role -

The Lead plays a pivotal role on the management team in driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands-on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

Essential Duties & Responsibilities -

Team and Leadership

• Assists in training and development of the staff, building daily huddles and zone charts, and generally motivating the team towards achieving goals.
• Sets an example of leadership for other aspiring team members by showing up in uniform, being timely, creating memorable experiences for customers, and role modeling the company way.
• Leads and assists in staff coaching and setting standards of success for every team member.
• Assists the management team in all day-to-day leadership functions and store maintenance.
• Supports team morale, inclusion, and professional growth. Participates in store events, promotions, and team-building efforts.
• Embodies and promotes the company’s core values and mission.

Revenue and Business Leadership

• Leads and assists in meeting all revenue and sales expectations by sharing
• communication from the management team and keeping other team members apprised of all critical business communication.
• Assists in building and sharing the daily huddle notes with all team members throughout the work day.
• Build meaningful relationships with customers and leads by example for team members in developing a culture of customer service.
• Participates in building a weekly competitive analysis and is a champion of the business.
• Assist in managing all inventory processes and reconciliation to ensure accuracy and prevent loss. This includes being an expert in all reconciliation processes, order intakes, vault organization, customer order fulfillment processes, and other daily inventory related needs.
• Assists in closing procedures that include cash counting and closing drawers, as well as accurately packing nightly cash deposits.
• Actively promotes sales through customer engagement, upselling, and supporting team product knowledge development.

Day-to-Day Leadership

• Leads and assists in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to- day business.
• Assists and participates in training from the leadership team on all day-to-day business functions.
• Assists in preparing all in store cash flow: till setting, cash handling, and cash depositing
• Works with the management team to ensure adequate upkeep of the store.
• Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.

Inventory Management:

• Leads and assists in creating a culture of compliance through adherence to all compliance requirements.
• Assists in all inventory processes: daily cycle count, intake, invoice management, organization, selling, and staff training and development.
• Prioritizes shelf stocking and keeping online menus accurate at all times by collecting necessary information from the management team.
• Assists in customer order fulfillment by ensuring order accuracy and timeliness.
• Assists in inventory organization, destruction, and be knowledgeable on all inventory compliance processes.

Customer Experience

• Assists in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising.
• Increases knowledge and awareness of all sales and promotions and leads by example in communicating with customers.
• Leads and promotes customer Loyalty sign up.
• Leads and assists in all customer experience initiatives that build value and loyalty.
• Builds meaningful relationships with customers to ensure loyalty and repeat business.

General

• Meets all other leadership requirements as they are relayed by the store management team.
• Serves as an adaptable leader and has a high level of communication with leadership and store employees alike.
• Performs other duties as assigned.

Qualifications, Education, and Experience -

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.

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