Lead Host

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Employee discounts

Lead Host


The Lead Host is responsible for supporting the Host team and ensuring a smooth, welcoming guest experience from arrival to departure. This position acts as a leader on the host stand, helping with guest flow, reservations, seating, communication, and daily host duties.


Key Responsibilities:

• Lead and support the Host team during shifts
• Manage guest check-ins, reservations, waitlists, and seating flow
• Coordinate and help manage large parties, including setup, communication, and guest needs
• Assist with large party reservations and ensure details are communicated to the appropriate team members
• Oversee the retail area, including keeping displays stocked, organized, and presentable
• Assist guests with retail purchases and provide knowledgeable, friendly service
• Communicate effectively with Hosts, Wine Tasting Associates, and management
• Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming
• Assist with training and coaching new Hosts
• Help address guest questions and concerns professionally
• Monitor the overall guest experience and communicate issues to management
• Complete opening, closing, and host-stand/retail duties as assigned
• Set a positive example of Shady Creek’s service standards, professionalism, and teamwork