Lead I - Enterprise Solutions

Summary:

• Work Mode: Remote
• Duration: Full-time

Responsibilities:

• Optimize efficiency, cost, and quality by identifying opportunities for automation/process improvements and agile delivery models.
• Learn technology, business/system domain as recommended by the project/account.
• Contribute to ERP/CRM Practice activities such as assembling content for case studies, contributing to reusability, coordinating internal seminars, conducting knowledge-sharing sessions, organizing hackathons, etc.
• Identify problem patterns and improve the technical design of the application/system.
• Select appropriate technical options for development, such as reusing, improving, or reconfiguring existing components.
• Independently analyze, design, develop, and test functionalities.
• Develop technical documents such as Functional Design Specifications and Deployment documentation.
• Perform design document reviews, peer code reviews, and suggest code improvements.
• Act as a single point of contact for build and deployment issues, resolving them in a timely manner.
• Responsible for code/configuration changes to the production environment to resolve any issues post-production move.
• Independently manage client environments and perform installation-related activities.
• Perform root cause analysis, technical troubleshooting, architecture, and resolve performance issues.
• Mentor juniors for client discussions, day-to-day activities, and basic administrative tasks.
• Influence and improve customer satisfaction through suggestions for code refactoring and small improvements in business processes.
• Self-learn and implement new features released in ERP/CRM wherever possible.

Requirements:

• Understand requirements/user stories and estimate time, effort, and resource dependence for work.
• Participate in preparing RFPs and estimations in ERP/CRM Practice.
• Understand design/LLD and link it to requirements/user stories.
• Adhere to coding standards and follow ERP/CRM best practices.
• Create and conduct unit testing with test class coverage above 95%.
• Perform defect RCA and mitigation, identify defect trends, and take proactive measures to improve quality.
• Effectively interact with customers and articulate their inputs.
• Manage delivery of modules and/or manage user stories.
• Create/review templates, checklists, guidelines, standards for design/process/development.
• Report status of tasks assigned and comply with project-related reporting standards and processes.
• Contribute project-related documents, share points, libraries, and client universities.
• Follow and monitor the release process.
• Clarify requirements and provide guidance to the development team.
• Develop features/components with a good understanding of the business problem being addressed for the company.
• Mentor junior developers in the team and manage onboarding new team members.

Preferred Skills:

• Functional and technical designing on various ERP and CRM cloud platform features and automations.
• Thorough knowledge of coding best practices and understanding the limitations of coding.
• Experience using data loader tools and with production deployment and solving deployment errors.
• Knowledge of Agile Methods - Scrum and Kanban.
• Knowledge in integrating ERP/CRM with external systems using SOAP API, REST API, etc.