Lead Massage Therapist: Rosewood Calistoga
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Asaya wellness team, you will help bring our vision of regenerative wellbeing to life through skilled touch, intuitive leadership, and a commitment to treatment excellence. Reporting to the Wellness Manager, you will serve as a key leader within the treatment team, partnering closely with Spa Reception, Wellness Attendants, visiting practitioners, and resort leadership to ensure exceptional guest experiences and seamless daily operations.
In addition to delivering treatments, you will act as a mentor, coach, and role model for fellow therapists, helping uphold service standards, support ongoing training, and foster a culture of professionalism, accountability, and care.
YOUR ROLE
As Lead Massage Therapist, you will combine hands-on treatment expertise with daily leadership responsibilities. You will deliver exceptional massage, bodywork, and signature wellness rituals while supporting the Wellness Manager in maintaining treatment quality, operational consistency, therapist development, and guest satisfaction.
You will play an active role in onboarding, coaching, and supporting therapists, ensuring treatment protocols are delivered consistently and in alignment with Rosewood, Forbes, LQA, and Asaya standards. Through your leadership, technical excellence, and guest-centered approach, you will help create a treatment team known for exceptional care, professionalism, and memorable wellness experiences.
HOW YOU\''LL MAKE THE PLACE
- Deliver personalized massage, bodywork, and signature wellness experiences in accordance with approved protocols and professional scope of practice.
- Serve as a lead resource for therapists by providing guidance, mentorship, coaching, and support during daily operations.
- Support the Wellness Manager in onboarding, training, treatment rehearsals, and ongoing therapist development.
- Monitor and uphold service standards, treatment quality, guest satisfaction, and professional presentation across all treatment spaces.
- Conduct thoughtful consultations, identify contraindications, understand guest preferences, and customize treatments appropriately.
- Ensure therapists consistently maintain professional draping, guest privacy, safety standards, and appropriate therapeutic boundaries.
- Partner with Spa Reception and wellness leadership to optimize scheduling, treatment assignments, and operational flow.
- Assist in resolving guest concerns and service recovery opportunities promptly, professionally, and with genuine care.
- Conduct treatment observations and quality reviews, providing constructive feedback and recommendations for continued improvement.
- Support the implementation and execution of seasonal rituals, wellness programming, retail initiatives, and special events.
- Prepare and maintain treatment rooms to the highest standards of cleanliness, safety, organization, and presentation.
- Maintain accurate and confidential guest records, treatment notes, preferences, and follow-up recommendations.
- Educate guests on wellness practices, recovery recommendations, treatment enhancements, and retail products in a consultative manner.
- Monitor treatment supplies, professional products, equipment functionality, and linen inventories, communicating operational needs proactively.
- Support departmental communication between therapists, Spa Reception, and leadership to ensure seamless service delivery.
- Serve as a role model for professionalism, teamwork, accountability, and Rosewood service culture.
- Contribute to pre-opening readiness, treatment development, quality assurance initiatives, and the successful evolution of Asaya\''s wellness offerings.
- Follow all health, safety, hygiene, sanitation, infection-control, and licensing requirements.
COULD THIS BE YOU?
- You are an exceptional massage professional who inspires confidence through technical expertise, emotional intelligence, and leadership presence.
- You have experience leading, mentoring, training, or supporting teams within a luxury spa, wellness, resort, or hospitality environment.
- You possess advanced knowledge of anatomy, physiology, contraindications, treatment customization, sanitation standards, and professional ethics.
- You are passionate about developing others and creating a culture of collaboration, accountability, and continuous improvement.
- You communicate with warmth, professionalism, discretion, and confidence when interacting with both guests and colleagues.
- You are highly organized, dependable, and capable of balancing treatment responsibilities with operational leadership duties.
- You are comfortable providing coaching, feedback, and performance support in a constructive and encouraging manner.
- You value ongoing education and are eager to learn, refine, and teach signature protocols and wellness modalities.
- Previous luxury hospitality experience is strongly preferred.
- Previous supervisory, team lead, trainer, or mentorship experience in a spa or wellness setting is preferred.
- Pre-opening experience is preferred.
- Current California Massage Therapy Council certification (CAMTC), or eligibility to obtain it, is required; all applicable local permits and credentials must be maintained.
- Flexibility to perform treatments and work early mornings, evenings, weekends, and holidays is required.
- Fluency in English is required; Spanish is preferred.
OUR BENEFITS
As part of our team, you\''ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:
- Zero-cost healthcare plan options
- 401(k) retirement savings program
- 15 days of paid time off and 7 paid holidays
- 16 weeks of fully paid maternity and paternity leave for eligible associates
- 12 complimentary room nights annually plus 50% off food and beverage experiences
- Complimentary employee meals and free onsite parking
In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We\''re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitment to honoring the history, culture, and geography of our destinations.
We\''re not only committed to building and nurturing genuine, long-lasting relationships but also to transforming them. Our Diversity, Equity, and Inclusion (DEI) strategy helps put these principles into practice.
PAY TRANSPARENCY
The hourly pay for this position is $21.30 hourly. This is the pay that the company expects to pay for this position. This position may also be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, including experience, level of responsibility, type of experience, location, and education.