Lead Medical Receptionist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Reliant Central Check-In has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Lead Central Check-In performs all standard Central Check-In responsibilities while serving as a resource for staff, supporting workflow consistency, assisting with onboarding and training, and helping facilitate daily operations. This role does not have direct supervisory responsibilities.

Schedule (FT, 38.75 hours): Monday through Friday, will work 7.75 hrs per day Monday - Friday between the hours of 7:30am to 5pm. The schedule will be determined by the practice manager upon hire.

Location: 900 Union St, Westborough, MA 01581

Primary Responsibilities:

• Verifies insurance coverage and eligibility; updates patient demographics, consents, and required documentation.
• Collects and posts patient payments and maintains accurate collection records.
• Provides appointment instructions, estimates, and patient education as needed.
• Answers patient questions to address billing, referral, and general service inquiries.
• Accurately documents information in the electronic medical record.
• Processes incoming referrals in accordance with department protocols.
• Performs follow-up activities related to referrals and PCP mismatch for appointments.
• Processes department mail, faxes, and other administrative responsibilities in a timely manner.
• Identifies and escalates urgent patient concerns to clinical staff, providers, or leadership as appropriate.
• Assists with onboarding and training of new staff and serves as a resource for department workflows, policies, and systems.
• Provides day-to-day guidance on workflow questions and assists with resolving complex scheduling, referral, insurance, and billing issues.
• Supports leadership by helping monitor operational workflows, communicating process concerns, and promoting adherence to standard work.
• Participates in departmental meetings, huddles, learning opportunities, and quality improvement initiatives.
• Complies with all organizational policies, safety requirements, and regulatory standards.
• Maintains regular, reliable attendance and performs other related duties as assigned.
• Position qualifies for Point of Service Collections bonus.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)

Preferred Qualifications:

• Proficiency in Microsoft Office (Word, Excel and Outlook)
• Knowledge of Epic EMR software
• Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training
• Bilingual

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Ability to prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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