Lead Operations Representative

Back to search results Lead Operations Representative Newark, Delaware Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.Responsibilities:Contributes to overall success of an Operations team as an individual contributorHandles operational activities and queries for either single or multiple Lines of Business across the enterpriseAdheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partnersProvides functional expertise knowledge to projects or initiatives relating to the business unitMaintains internal operational and financial controls and works within the risk appetite of the business unitContinues to review processes to ensure they are efficient and implements process improvement opportunitiesSchedule: Monday-Friday 7:00am-3:30pmRequired QualificationsAbility to bend and move about the production floor to push carts, move documents or boxes, and lift 25-30 poundsStrong attention to detail and accuracy when researching, maintaining, and closing safe deposit box accounts in internal systemsAbility to handle sensitive customer property and confidential information with sound judgmentWorking knowledge of operational and financial controls, with the discipline to carry out and document them within the business unit's risk appetiteProven ability to prioritize and complete daily work to meet strict deadlines in a fast-paced, high-pressure environmentClear written communication for preparing customer letters, correspondence, and detailed internal and external reportsOral communication and active listening skills for working with Financial Centers, drill partners, and internal business partnersCritical thinking and problem solving for escalations, claim research, and resolving discrepanciesAbility to guide and support less experienced team members as a subject matter expertAbility to adapt and learn other functions within Unclaimed Property, Safe BoxProficiency with Microsoft Office, accurate data collection and entry, and comfort learning proprietary operating platformsDesired Qualifications Experience with safe deposit box, unclaimed property, escheatment, or due diligence processesFamiliarity with Tracker PRO, APECS, SA99, SBDOMS, or OneServiceKnowledge of reclamation, DOLC, content inventory, or escheatment of box contentsExperience finding and putting in place process improvements, or supporting system testing and defect identificationExperience supporting audits, regulatory exams, or process owner and control activitiesExperience as a team lead or trainer in a vault, cash services, claims, or transaction processing environmentConflict management and decision-making skills, plus inclusive leadership when acting as a meeting organizer or escalation pointAbility to do account management and reporting across multiple lines of businessSkills:Active ListeningAdaptabilityAttention to DetailCollaborationData Collection and EntryCritical ThinkingCustomer and Client FocusOral CommunicationsPlanningReportingAccount ManagementConflict ManagementDecision MakingInclusive LeadershipProcess ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26035434 Manages People: Yes Travel: Yes, 5% of the time Age requirement: Must at least be 18 years of age. Share: Save job Job saved