This position has some supervisory responsibilities
Exempt/Non-Exempt:
Non Exempt
Job Description
role and responsibilitiesThe Lead Patient Care Coordinator performs the duties of a Patient Care Coordinator but also works with clinic management as the first line supervisor for clinic staff. They will promote the patient first ethic, a culture of safety and a clinic environment that promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives). This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed.essential functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.pcc duties:
Rooms patients and documents chief complaint, vital signs, and updates the patient’s health record in Epic.
Relays physician’s instructions as directed.
In Epic, processes prescription refills, form completion, patient messages, etc.
Processes labs that have been collected in office.
Administers injections as ordered by physicians.
Assists physicians with clinical procedures.
Obtains physician’s authorization for diagnostic tests and referrals, procedures, and medication, etc.
Reschedules patient appointments as necessary.
Assists in Medical Records with scanning and filing.
Prepares labels and sends urine, biopsy, and culture specimens to appropriate laboratories.
Completes work queues as assigned.
Assists with Quality Assurance practices including monthly check of Log Binder to assure complete and accurate recordings of:
Refrigerator temperature
Freezer temperature
Crash cart checklist
Auto Clave
Quality control on machines including licensing renewal and maintenance
Complies with established organizational policies and procedures of WHMG.
lead responsibilities:
Makes daily rounds and provides feedback to staff on improvement areas and recognition where/when warranted.
Consults on any questions or concerns that may arise with respect to patient care.
Consults with management on questions regarding personnel issues of direct reports.
Promotes teamwork and provides leadership and direction to staff.
Delegates work assignments to staff including, but not limited to:
Checking expiration dates and logging all medications
Prepping and cleaning exam rooms
Inventory/stocking supplies
Ensuring quality assurance and safety protocols
Assists in writing performance evaluations
Participates in the hiring process including screening resumes, conducting phone interviews, being part of the interview team, check references.
Oversees the training and competency sign off of new staff and ensuring proper protocols and policies are followed.
Assists in on-going training and documentation for existing staff.
Participates in and potentially leads staff meetings and huddles.
Shares responsibility management for QA programs including chart audits, utilization of resources, log book maintenance and equipment checks.
Utilizes the performance standards to assure uniformity of compliance and competency in clinical skills.
Scheduling
Assisting in staffing and scheduling.
Keeps abreast of staff availability and encourages flexibility of covering shifts.
Collaborates with management on staffing concerns and problems.
supplies
Tracking of inventory and supplies including:
Medical supplies
Participates in clinic 5s
Ensure sufficient exam room and clinic inventory and prepares exam room.
community relations
Assists with educational programs
Promotes patient surveys, which will encourage feedback on our services
other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. physical demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds. qualifications and Education Requirements
High School graduate or GED required.
Training in an accredited program for medical assisting required, certification preferred.
Minimum of 2-3 years previous medical office experience in patient care.
Preferred Skills
Communication proficiency
Ethical Conduct
Flexibility
Initiative
Time Management
Salary: $33-$38 per hour
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Numbers & Facts
Location
Fremont, CA
Salary
$33–$38 Per Hour
Skills
Candidate Screeningunmatched
Certified Medical Assistantunmatched
Clinical Assessmentunmatched
Clinical Competencyunmatched
Community Relationsunmatched
Consultingunmatched
Documentationunmatched
Epic Systemsunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Injectionsunmatched
Interviewing Skillsunmatched
Leadershipunmatched
Licensingunmatched
Medical Assistanceunmatched
Medical Officeunmatched
Medical Productsunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
Medicationsunmatched
Organizational Skillsunmatched
Patient Careunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Physical Demandsunmatched
Policy Developmentunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Quality Controlunmatched
Reference Verificationunmatched
Resource Utilizationunmatched
Safety/Work Safetyunmatched
Specimens/Samplesunmatched
Staff Trainingunmatched
Team Playerunmatched
Time Managementunmatched
Workplace Issuesunmatched
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