Patient Check-In Representative UnitedHealth Group
Plymouth, MAToday
- $16–$29 Per Hour
Lead Patient Experience Representative - Needham (onsite)
Boston Children's Hospital
- Boston, MA
- 30+ days ago
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Skills
- Administrative Skillsunmatched
- Billingunmatched
- Calendar Managementunmatched
- Clinical Supportunmatched
- Co-Paymentsunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Healthcareunmatched
- High School Diplomaunmatched
- Hospitalunmatched
- Medical Office Administrationunmatched
- Medical Recordsunmatched
- Medical Treatmentunmatched
- Microsoft Officeunmatched
- Patient Registrationunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Record Keepingunmatched
- Staff Trainingunmatched
- Telephone Skillsunmatched
Description
This position is onsite at the Needham location.
Position Summary/ Department Summary:
The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.
Key Responsibilities:
Minimum Qualifications
Education:
Experience:
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Position Summary/ Department Summary:
The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.
Key Responsibilities:
- Provides positive, effective customer service to patients, families, and visitors.
- Resolves complex issues and responds to inquiries about hospital policies and procedures.
- Registers new patients and verifies demographics, insurance, and referral details.
- Schedules and confirms patient appointments, tests, and procedures.
- Obtains and documents prior authorizations and referrals.
- Collects co-pays, reconciles funds, and facilitates communication with financial counseling.
- Monitors clinic activity and coordinates daily flow with clinical teams.
- Participates in shift handoffs and team huddles to support patient flow.
- Prepares forms, organizes medical records, and maintains supplies for appointments.
- Provides clerical support including answering phones, taking messages, and scheduling meetings.
- Trains new staff and serves as a resource for policies, systems, and procedures.
- Delegates and oversees tasks for patient experience staff; provides performance feedback.
- Uses clinical, scheduling, and billing applications along with Microsoft Office tools.
- Participates in process improvement efforts to enhance department operations.
Minimum Qualifications
Education:
- High School Diploma / GED required.
- Bachelor’s degree preferred.
Experience:
- Minimum 2 years of related healthcare experience required.
- Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)
- Strong customer service experience.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Numbers & Facts
| Location | Boston, MA |
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