Lead Product Management

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 80 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, ACT solidifies our impact in higher Ed and Workskills while Edusoft enhances our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 80 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, ACT solidifies our impact in higher Ed and Workskills while Edusoft enhances our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Product Management Lead is directly accountable for end-to-end management of major product line or major product line segment.

This specific Lead Product Management position is for a technical writer for the NAEP project. Strong technical writing skills are essential for translating complex product and technical requirements into clear, accurate, and actionable documentation for technical and non-technical stakeholders. The Product Management Lead directly contributes to Product and SBU success and operates with full autonomy.

Responsibilities

End-to-End Product Mgmt & Delivery
Direct end-to-end execution of particular processe(s) associated with delivery of assigned product.
Direct work of FCEs to meet SLAs
Extensive technical writing and maintain quality of deliverables to meet the standards.
Contract/SLA Fullfillment
Work with FCEs to develop work plans and manage service level agreements. Define annual scope of work, timetable, work plan for assigned product/product segment.
Ensure that milestones are met, contractual obligations are fulfilled and delivery meets client expectations.
Ensure resolution of AD, statistical operation issues.
Product Portfolio Mgmt
Oversee design and construction of assessments and perform quality checks
Ensure appropriate application of research, test use, standards etc.
Facilitate and respond to internal audits
Manage and/or launch new product concepts/extensions.
Financial Mgmt.
Responsible for P&L (expense management, forecasting and monitoring budgets).

Adhere to ethical standards and comply with the laws and regulations applicable to your job function

Process Outputs

Process Outputs and Deliverables (From the key responsibilities above, describe the most important process outputs of the role)

On-time and defect-free product releases
Revenue, forecast and margin meet established targets
Increased customer satisfaction
Internal and external training materials
Subject Matter Expertise on assigned product or product line
Work plans
Contractual deliverables and obligations fulfilled
New Product launches
Quality checks

Criticality, Complexity and Interdependence

The Product Management Lead provides development and oversight of multiple functions necessary for the success of a major ETS product or product line.
This role entails moderate to high levels of risk, accountability and responsibility as the Product Manager leads development and implementation activities for major product segment or revenue product line.
Failure to deliver an on-time and budget, accurate product will delay organizational goals and incur significant monetary loss.

The Product Management Lead works across internal and external lines to determine a multi-functional approach and methodology for complex product management processes.
Stakeholders include senior management, Products and Services staff members, Finance and Marketing departments, Business Development, IT, Assessment Development, Research and Statistical Analysis, vendors, customers and channel partners.

Senior management is dependent on the Product Management Lead for complex project and process management for major products (upstream).
Clients are dependent on the Product Manager Lead for major product releases and as a point of contact (downstream).

Keyword: Product delivery, Product portfolio management, Quality control processes, Contract management
Required Experience:

Required Skills

• Leadership
• Business Acumen
• Written Communication
• Presentation Skills
• Assessment
• Financial Literacy
• Product Knowledge
• Project Management
• Meeting Managment and Facilitation
• Client Relations
• Marketing

Education, Certifications, or Special Licenses:
Advanced degree in Education, Education Measurement, Product Content Area or a related field strongly preferred.
A relevant combination of education and experience is preferred.

Relevant Years of Experience Required:
7 years experience in complex project management and/or process management is critical.

Other Requirements (Specialized skill sets, behavioral/technical):
General knowledge of platform and assessment development product development and psychometric processes is required; deeper knowledge one of three is desirable.

Must complete a government security clearance investigation and fingerprint check. Eligibility requirements include U.S. citizenship.

#LI-NK1

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.