Lead Registered Dental Assistant

Position Purpose

The Lead Registered Dental Assistant is responsible for providing leadership, oversight, and mentorship to fellow dental assistants. As a partner to JWCH and an organizer of the dental department, the Lead RDA supports dental care delivery by assisting in the performance of dental procedures and carrying out the day-to-day operations of the back office.

Principal Responsibilities:

• Supports dentist(s) during patient procedures through 4 handed dentistry and supervises other dental assistants.

• Leads Dental Assistants through daily functions, including suggestions to Dental Manager for training modifications or further training of Dental Assistants, recommendations for corrective actions and monthly assignments.

• Trains new hires.

• Holds Daily/weekly staff huddles in collaboration with Dental Manager and Lead Dentist.

• Assists patients in resolving minor difficulties, answering their questions, and giving directions to patients as authorized by the dentist or hygienist.

• Prepares operation procedures for patient treatment as per Dental Department protocols and the dentist's directions.

• Completion of digital dental radiographs and take intra-oral pictures in accordance with state regulations and law, as well as Dental Department directives and protocols.

• Performs independent procedures as delegated by the dentist such as take alginate impressions, fabricating temporary crowns, applying dental sealants and coronal polish in accordance with state regulation, law, and Department directives and protocols.

• Maintains all Dental Department equipment in accordance with manufacturer's directions and Dental Department policy and protocol.

• Maintains and completes adequate supply inventory and compiles a list of individual item shortages for inventory control to order and review monthly with the Dental Manager.

• Maintains a daily list of all scheduled Dental Department patients, monitors patient flow, and assists the dentist(s) in assuring that all patient records and documents are properly and accurately completed and filed.

• Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department.

• Insures the sterility of all reusable dental instruments and equipment in accordance with Dental Department directives and protocols.

• Insures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Department directives, clinic policy, as well as state and federal regulations.

• Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.

• Maintains Dental Department compliance, relative to Infection Exposure Control, safety, and HIPPA as required by local, State, and Federal guidelines, Dental Department directives and protocols, and clinic policies and procedures.

• May be required to perform front office duties such as: scheduling and confirming appointments, verify insurance/ other pertinent patient eligibility, check patients in and out, collect co-pay and balance due and manage patient flow to reduce cycle time and enhance the patient experience, etc.

• Participate in JWCH's customer service training called AIDET on an annual basis.

• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.

• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.

• Participate in required safety and compliance trainings and apply learned practices in daily work activities.

• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.

• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.

• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.

• Will be required travel to sites/program and special functions.

• Other duties as assigned by Dental Manager.

Requirements:

• High School diploma or GED certificate required.
• Active Class A driver's license required.
• Customer service experience preferred.
• Knowledge of specific issues related to Oral Health Education for children, adolescents, pregnant women and chronic medical conditions such as HIV, Diabetes, high blood pressure, cancers.
• Graduation from a California Board-approved RDA educational program.
• RDA licensure by Dental Board of California.
• Completion of 2-hour CA Dental Board-approved CA Dental Practice Act course.
• Radiation Safety Certificate.
• 8-hour Infection Control course per California Dental Board guidelines.
• Completion of AHA-approved course in Basic Life Support/CPR
• Coronal Polish certificate
• Bilingual: English /Spanish is required
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.