Lead Sales Associate - CocoNene Ala Moana

About the role

We are hiring a Lead Sales Associate for our CocoNene location at Ala Moana Shopping Center.

This is not a traditional retail lead role.

Lead Sales Associates help set the tone for the entire store through warmth, awareness, strong sales leadership, and calm support during fast-paced moments. This role blends hospitality, leadership, coaching, communication, and guest experience into one highly active floor role.

You’ll help guide the flow of the store, support teammates in real time, and create meaningful guest experiences while protecting the energy, standards, and culture that make CocoNene feel special.

We’re looking for someone who naturally steps in to help, stays aware of the bigger picture, communicates kindly and clearly, and leads through consistency and presence — not ego or authority.

This role is ideal for someone who enjoys connecting with people, mentoring others, and creating positive momentum in a fast-moving environment.

Lead Sales Associates help protect the standards, energy, and teamwork that make our location successful.

Pay & Benefits

Pay: $22–$25 per hour (base + bonus)

Full-Time Benefits: Medical, 401k, PTO, employee discount across all sister brands

What you'll do

As a Lead Sales Associate, you will:

• Lead by example through strong guest connection and sales performance
• Help maintain warm, calm, high-energy store flow during busy moments
• Support teammates through in-the-moment coaching, guidance, and encouragement
• Help direct floor coverage and team focus throughout the day
• Run huddles, communicate priorities, and help keep the team aligned
• Support guest recovery situations with professionalism and care
• Protect store standards, visual presentation, and overall experience
• Help newer team members feel confident and supported
• Model strong awareness, initiative, and teamwork
• Step into guest opportunities quickly and confidently
• Support promotions, wrapping standards, and daily operations
• Communicate patterns, concerns, and opportunities to leadership
• Help protect the positive, collaborative, fun culture of the store

This is a highly interactive leadership role focused on both guest experience and team experience.

Qualifications

What We’re Looking For

Must-have:

• Warm, emotionally intelligent, and calm under pressure
• Strong communication skills with the ability to guide others kindly and clearly
• Natural leadership presence without ego or micromanaging
• High awareness and ability to multitask
• Strong guest service and sales abilities
• Someone who takes initiative and naturally steps in to help
• Growth-minded and motivated by goals, improvement, and supporting team success
• Reliable, adaptable, and solution-oriented
• Pride in supporting Hawai‘i-made products, local artists, and local manufacturing
• Ability to work nights, weekends, holidays, and late hours (Ala Moana is open as early as 9am and end as late as 9 pm)
• Lead Sales Associates are expected to help support the team during major holiday and high-volume business periods, including blackout dates
• High school graduate or equivalent

Nice-to-have:

• Leadership, hospitality, or trainer experience
• Retail sales experience in a fast-paced environment
• Experience coaching or mentoring others
• Cash handling or POS experience
• Conversational Japanese (helpful but not required)
• Experience working in tourism, hospitality, or guest-facing environments

Why Join Us?

• You’ll help shape the experience of one of the key retail environments in our company
• You’ll work with a team that values warmth, awareness, teamwork, and accountability
• Your work directly supports Hawai‘i artists, local manufacturing, and local jobs
• You’ll build real leadership, communication, hospitality, and sales skills
• You’ll help create meaningful memories for locals and visitors from around the world

This role is for someone who takes pride in creating positive experiences for both guests and team members.

To Apply

Please send your resume and cover letter explaining why you’d be a great fit for CocoNene at Ala Moana Shopping Center.

Mahalo for your interest!

The Art Source, Inc. — Pictures Plus · Plus Interiors · CocoNene

www.theartsourceinc.com