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Lead ServiceNow Software Engineer

Publix

Lakeland, FL

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Apache Kafka, Application Programming Interface (API), Artificial Intelligence (AI), Automation, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Call Center Management, Case Management, Change Requests/Orders, Cloud Computing, Code Reviews, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Data Modeling, DevOps, Documentation, Engineering, Enterprise Applications, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Leadership, Mentoring, Microsoft .NET, Microsoft ASP.NET (Active Server Page), Microsoft C# (C Sharp), Natural Language Processing (NLP), Production Support, Quality Assurance, REST (Representational State Transfer), Release Management/Engineering, SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Scripting (Scripting Languages), Scrum Project Management and Software Development, Security Infrastructure, ServiceNow, Software Development Lifecycle (SDLC), Software Engineering, Software as a Service (SaaS), Source Code/Configuration Management (SCM), Systems Engineering, Team Lead/Manager, Technical/Engineering Design, Test Driven Development (TDD), User Interface/Experience (UI/UX), Web Design
LOCATION
Lakeland, FL
POSTED
23 days ago



Required Qualifications
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.
  • 7+ years of software engineering or enterprise application delivery experience
  • 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.
  • 7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.
  • 5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.
  • Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.
  • Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.



Preferred Qualifications
  • 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.
  • 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.
  • ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.
  • Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.
  • Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.
  • Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.
  • Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.
  • Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.


Publix Technology

About the Company

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Publix

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