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Lead ServiceNow Software Engineer

Publix
  • Lakeland, FL
    6 days ago

    Job Description




    Required Qualifications
    • Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.
    • 7+ years of software engineering or enterprise application delivery experience
    • 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.
    • 7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.
    • 5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.
    • Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.
    • Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.



    Preferred Qualifications
    • 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.
    • 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.
    • ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.
    • Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.
    • Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.
    • Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.
    • Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.
    • Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.


    Publix Technology

    Numbers & Facts

    LocationLakeland, FL

    Skills

    • Agile Programming Methodologiesunmatched
    • Apache Kafkaunmatched
    • Application Programming Interface (API)unmatched
    • Artificial Intelligence (AI)unmatched
    • Automationunmatched
    • CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
    • Call Center Managementunmatched
    • Case Managementunmatched
    • Change Requests/Ordersunmatched
    • Cloud Computingunmatched
    • Code Reviewsunmatched
    • Computer Scienceunmatched
    • Continuous Deployment/Deliveryunmatched
    • Continuous Integrationunmatched
    • Cross-Functionalunmatched
    • Data Modelingunmatched
    • DevOpsunmatched
    • Documentationunmatched
    • Engineeringunmatched
    • Enterprise Applicationsunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Leadershipunmatched
    • Mentoringunmatched
    • Microsoft .NETunmatched
    • Microsoft ASP.NET (Active Server Page)unmatched
    • Microsoft C# (C Sharp)unmatched
    • Natural Language Processing (NLP)unmatched
    • Production Supportunmatched
    • Quality Assuranceunmatched
    • REST (Representational State Transfer)unmatched
    • Release Management/Engineeringunmatched
    • SOAP (Simple Object Access Protocol)unmatched
    • SQL (Structured Query Language)unmatched
    • Scripting (Scripting Languages)unmatched
    • Scrum Project Management and Software Developmentunmatched
    • Security Infrastructureunmatched
    • ServiceNowunmatched
    • Software Development Lifecycle (SDLC)unmatched
    • Software Engineeringunmatched
    • Software as a Service (SaaS)unmatched
    • Source Code/Configuration Management (SCM)unmatched
    • Systems Engineeringunmatched
    • Team Lead/Managerunmatched
    • Technical/Engineering Designunmatched
    • Test Driven Development (TDD)unmatched
    • User Interface/Experience (UI/UX)unmatched
    • Web Designunmatched

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