Lead Shipper/Receiver

Job Title: Shipping Lead
Department: Warehouse / Distribution
Reports To: Shipping Supervisor

Position Summary

The Shipping Lead is responsible for overseeing daily shipping operations, ensuring orders are accurately picked, packed, and shipped on time. This role coordinates shipping personnel, maintains shipping schedules, ensures compliance with safety and quality standards, and serves as the primary point of contact for shipping-related issues.

Essential Duties and Responsibilities

• Lead and coordinate daily shipping activities to meet customer delivery requirements.
• Assign workloads and monitor employee productivity within the shipping department.
• Verify accuracy of shipments, shipping documentation, labels, and packaging.
• Coordinate with warehouse, production, customer service, and transportation teams to ensure timely order fulfillment.
• Train, coach, and support shipping associates on company procedures and safety requirements.
• Monitor inventory movement and investigate shipping discrepancies.
• Ensure compliance with company policies, OSHA regulations, and workplace safety standards.
• Operate forklifts and other material handling equipment as required.
• Maintain shipping records and update warehouse management systems.
• Assist with cycle counts, inventory audits, and process improvements.
• Resolve shipping issues, carrier delays, and customer concerns in a timely manner.
• Monitor supplies and equipment needed for shipping operations.

Qualifications

• High school diploma or GED required.
• 2-5 years of warehouse or shipping experience preferred.
• Previous leadership or supervisory experience preferred.
• Knowledge of shipping procedures, inventory control, and warehouse processes.
• Ability to operate forklifts and obtain certification if required.
• Strong communication, organizational, and problem-solving skills.
• Proficient with warehouse management systems and basic computer applications.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds regularly.
• Ability to work in a warehouse environment with varying temperatures.
• Frequent use of material handling equipment and warehouse tools.

Key Competencies

• Leadership
• Teamwork
• Attention to Detail
• Time Management
• Safety Awareness
• Problem Solving
• Customer Focus

Performance Expectations

• Maintain high shipping accuracy rates.
• Meet daily shipping and delivery deadlines.
• Promote a safe and productive work environment.
• Support continuous improvement initiatives and team development.