Lead Store Associate

At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands-including Curaleaf, Select, and Grassroots-offer premium products and services in both medical and adult-use markets.

Joinus at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you'll have the opportunity to make a meaningful impact, drive innovation, and help shapethe future of cannabis.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate: $19.25/hr
Location: 6361 103rd St, Jacksonville, FL 32210

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You'll Do:

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace-where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.

• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast-paced environment and take on additional duties as needed.

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution-driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high-stress situations.

• Ability to support store leadership by taking initiative and a proactive approach
• Ability to work across all stations within the store, based on business needs.

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Previous experience within a regulated retail setting.

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/ Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.