Lead Technical Assistant

Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart.

The Lead Technical Assistant serves as the senior technical resource within the Rating Center team, providing advanced rating support, workflow coordination, and technical expertise for commercial insurance operations. This role partners closely with Underwriters, Underwriting Assistants, Operations Leadership, external partners and internal stakeholders to support the efficient processing of new business, renewals, endorsements, audits, and policy issuance while ensuring compliance with underwriting guidelines, regulatory requirements, and service standards.

Position Overview:

In addition to performing complex rating and policy processing activities, the Lead Technical Assistant provides day-to-day guidance, training, quality oversight, and workload coordination for Technical Assistants and Underwriting Support staff. This position serves as a subject matter expert for rating commercial business and drives process improvements that enhance service, quality, and operational effectiveness.

• Maintain rating manuals and regularly update the changes to programs, rates, underwriting guidelines, standard procedures and any additional logs as assigned by the rating Supervisor.
• Perform a wide range of rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for computer input.
• Review applications and issue commercial line policies.
• Obtain current information from Underwriter and Underwriting Assistant to rate and issue policies, endorsements, and quotations.
• Coordinates and supports assigned work activities to ensure completion of deliverables. Provides guidance and subject matter support on complex issues, reviews work for accuracy and completeness, and assists with evaluating work outcomes. Monitors progress, identifies issues, and collaborates with team members to resolve challenges while ensuring quality standards are maintained.
• Provides input and supports continuous improvement of process and procedural workflows