Lead Technical Program Manager - Operating Model Enablement Strategic Engagement & Activation

The Strategic Engagement & Activation team is seeking an exceptional Technical Program Manager Lead who thrives at the intersection of strategy, execution, communications, and organizational transformation.

As a Lead Technical Program Manager in the Corporate Sector''s Operating Model Enablement team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. You will drive adoption of Global Technology priorities by building strategic relationships, creating compelling narratives, activating large-scale engagement campaigns, and partnering with executives, Product, Engineering, Technology Centers, AI organizations, and Operating Model teams to influence behavior and accelerate business outcomes. The ideal candidate is an innovative relationship builder with proven success leading complex enterprise programs, influencing senior stakeholders without direct authority, and translating strategic objectives into measurable adoption and engagement outcomes. They bring a unique combination of consulting rigor, marketing creativity, program leadership, and operational excellence.

Job responsibilities

• Lead cross-functional, enterprise-scale programs aligned to Global Technology and Operating Model Enablement priorities, driving end-to-end execution and stakeholder alignment.
• Design and deliver engagement strategies that build awareness, accelerate adoption, and sustain behavior change across diverse audiences.
• Build trusted-advisor partnerships with senior leaders (Product, Engineering, Tech Center leadership) and strategic partners to shape priorities and unblock outcomes.
• Develop scalable operating frameworks, playbooks, activation models, and governance routines that can be reused across Global Technology organizations.
• Facilitate strategic planning sessions, workshops, leadership forums, and executive communications to drive clarity, commitment, and coordinated action.
• Translate complex technology strategy into clear, compelling narratives; create executive-ready presentations, messaging frameworks, and thought-leadership content.
• Drive enterprise awareness campaigns spanning AI, developer productivity, operating model transformation, learning initiatives, and culture programs.
• Build and activate communities of practice and ecosystems (ambassador networks, mentorship programs, practitioner forums) to increase participation, knowledge sharing, and cross-functional collaboration across global teams.
• Define success metrics and continuous-improvement loops; monitor adoption, engagement, satisfaction, and value realization, and deliver data-driven insights and recommendations to senior leadership.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated success influencing senior stakeholders and driving execution across matrixed organizations.
• Exceptional relationship management and stakeholder engagement skills.
• Experience managing large-scale cross-functional initiatives with measurable business outcomes.
• Outstanding written and verbal communication skills.
• Proven ability to simplify complex concepts into clear and actionable messages.
• Experience building partnerships across Product, Engineering, Operations, and leadership organizations.
• Strong executive presence and facilitation skills.
• Strong strategic thinking and problem-solving capabilities with a data-driven mindset to leverage metrics to drive decisions.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.

Preferred qualifications, capabilities, and skills

• 8+ years of experience leading enterprise-wide programs, strategic initiatives, or organizational transformations.
• Management consulting experience from a top-tier consulting firm or internal strategy organization.
• Marketing, communications, organizational effectiveness, or change management expertise.
• Experience supporting technology strategy, AI adoption, digital transformation, or developer experience programs.
• Experience building communities, ambassador networks, mentorship programs, or enterprise engagement initiatives.
• Familiarity with technology operating models, Agile delivery, Product Management, and modern software development practices.
• MBA or equivalent advanced degree

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans