Lead Technician II

The Role

As Lead Technician II, you'll be the most experienced hands-on technician on our team — running complex restoration jobs, training and mentoring junior techs, and serving as the technical point of escalation on-site. You'll work closely with our Operations Manager and Lead Technician to ensure every job meets IICRC standards and Voda's quality bar.

What You'll Do

● Lead water damage, fire damage, and mold remediation jobs from initial assessment through completion

● Operate and calibrate moisture-mapping equipment, air movers, dehumidifiers, and containment setups

● Perform and oversee Xactimate-based scoping and documentation for insurance claims

● Train, mentor, and quality-check junior and mid-level technicians in the field

● Serve as the on-site technical authority for complex or high-value restoration jobs

● Maintain clear communication with adjusters, GCs, and homeowners on job status

● Ensure jobs are completed safely, on schedule, and to IICRC/insurance documentation standards

● Support duct cleaning and EnviroBiotics service delivery as needed

● Accurately complete work orders, job logs, and mobile documentation

● Maintain and care for company equipment, tools, and vehicle

● Stay current on cross-training in mold, fire, trauma, and odor services

What You Bring

● 5+ years of hands-on water/fire/mold restoration experience

● IICRC certifications required: WRT (Water Damage Restoration Technician) and AMRT (Applied Microbial Remediation Technician)

● Additional IICRC certifications a plus (ASD, FSRT, OCT, CCT)

● Experience with Xactimate scoping and insurance-driven restoration workflows a plus

● Proven ability to lead and train other technicians

● Strong communication skills with homeowners, insurance adjusters, and GCs

● Valid driver's license and clean driving record

● Ability to work flexible hours, including emergency/storm response calls

● Comfortable using mobile devices for daily reports and job documentation

● Comfortable with hands-on physical work