Description
Looking for a rewarding role where your work truly makes a difference?
As a Vivia Navigator, you’ll be one of the first friendly voices families hear when they need care. You will help guide individuals and families seeking care services by identifying needs and providing information and support.
In this role, you will handle incoming inquiries and actively listen to help assess care needs and options that align with their requirements and budget. Once service needs have been established, you may provide cost estimates and coordinate in-home assessments by scheduling appointments with Coaches or Team Leads. Success in this role requires a strong understanding of service offerings, the ability to confidently guide clients toward the most appropriate care solutions and resources, and a desire to help others.
If you are passionate about making a difference in the lives of seniors and delivering exceptional customer experiences, we encourage you to apply and become part of the Vivia team!
Key Responsibilities
- Respond to incoming inquiries by phone, email, and fax
- Listen to clients and families to understand their care needs
- Document and review documentation and help identify appropriate service options
- Provide information about services, pricing, and next steps
- Prepare cost estimates based on care needs and budget
- Schedule in-home assessments with Team Leads or Coaches
- Guide clients through the process from initial inquiry to the start of services
- Maintain strong communication and follow-up throughout the process
- Build a strong understanding of Vivia services to confidently recommend appropriate care solutions
About Vivia Cares by Ho‘okele Home Care
For over 20 years, Vivia Cares by Ho‘okele Home Care has helped seniors and individuals with disabilities live safely, independently, and comfortably at home. Our commitment to exceptional care extends to both our clients and our employees, earning us the 2026 Home Care Pulse Provider of Choice and Employer of Choice Awards.
If you’re compassionate, organized, and enjoy helping others find the support they need, we’d love to have you join the Vivia team. Apply today and start making a difference for local families!
What Makes you Qualified:
- High school diploma or equivalent required; college degree preferred
- Proven customer service experience in a call center or similar environment
- Passion and compassion for helping seniors; personal experience supporting a senior is helpful
- Home care experience or long term care services experience preferred.
- Strong problem solving skills and critical thinking skills
- Active listener and ability to convey compassion and empathy over the phone
- Excellent communication skills, both verbal and written
- Strong computer and data entry skills
- Attention to detail and compliance with company policies and procedures
- Familiarity with call center equipment and software
- Ability to multitask, prioritize and manage time effectively
- Ability to stay calm under pressure and respond with empathy to challenging situations
- Strong interpersonal skills and the ability to communicate with internal stakeholders
- A professional appearance and provide a positive company image to the public.
- A team player
Why you’ll love working at Vivia – as a team member, you’ll enjoy:
- Health Insurance - Medical, Drug, Dental, and Vision
- Paid Time Off (PTO)
- Positive work environment
- Discounted car rentals
- Flex spending account
- Group term life insurance
- Supplemental Insurance
- Discounts on movie tickets and other local vendors