Leader, Business Transformation

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

The role is designed to help senior leaders solve the organization's hardest, most ambiguous operating problems — and to build the organization's own muscle for doing this work. At its core, this is a role about sharp thinking and sharper facilitation: the ability to walk into a room of busy, skeptical school and network leaders, drive them to the real root cause of a hard problem, and leave them aligned on what to do next. You'll lead a team of strategy and operations practitioners and own the organizational effectiveness strategy and pipeline — but your primary instruments are diagnosis, facilitation, and the ability to communicate root causes and solutions in a way that moves executive leadership to act.

Structured decision-making and problem-solving frameworks are part of the toolkit, not the point of the job. We're looking for someone who can flex and adapt those frameworks to fit a fast-moving, people-intensive, mission-driven school system — not someone applying a rigid, one-size-fits-all playbook.

Who thrives in this role?

People who've spent their career getting a room full of skeptical, busy leaders to diagnose what's actually broken and what to do about it — whether that muscle was built in management consulting, corporate strategy, internal operations, organizational design, or leading transformation inside a school system, hospital, or other complex, mission-driven organization. You're energized by ambiguous, human problems more than by cleanly executing a known methodology.

Key Responsibilities

• Facilitate to Root Cause: Lead diagnosis of workflow impediments and organizational friction across the business — especially where the problem itself isn't yet well-defined — and facilitate senior stakeholders toward clear, actionable root causes.
• Influence Executive Leadership: Distill complex, ambiguous problems into a clear narrative and communicate root causes and solution options in a way that builds conviction and drives decisions at the executive level.
• Drive Change Through Structured Problem-Solving: Lead focused problem-solving sessions that apply rigorous analytical and decision-making frameworks to drive process improvement and cross-functional alignment.
• Own the Operations Optimization Roadmap: Develop the organizational effectiveness roadmap in partnership with senior leadership, aligned to business priorities, annual targets, and strategic plan objectives.
• Build the Organization's Problem-Solving Muscle: Promote and evolve a practical set of strategic and analytical tools — with the judgment to know which approach fits which situation, and when to set the playbook aside.
• Partner on Strategy Execution: Be an active partner in strategic transformation and performance management initiatives alongside business leadership.
• Develop Talent: Own and continuously improve the team's training program; coach and evaluate practitioners toward advanced proficiency.

Qualifications

• Executive facilitation and influence: Demonstrated ability to facilitate senior stakeholders — including C-suite/Board-level audiences — through ambiguous, high-stakes problem-solving to a clear root cause and a compelling, actionable path forward. This is the single most important skill for this role.
• Comfort with ambiguity: Track record of shaping and scoping problems that don't arrive pre-defined, rather than only executing a known methodology against a known workflow.
• 8+ years leading strategic problem-solving, organizational transformation, or operational improvement in complex, fast-moving, or mission-driven organizations. This might come from management consulting, corporate strategy, organizational design, or internal ops/strategy roles at complex service organizations — or from operations-heavy contexts such as healthcare, education, or government. Your problem-solving and facilitation ability matters more than your specific methodological pedigree.
• Coaching and talent development: Demonstrated ability to build and develop high-performing, cross-functional problem-solving teams.
• Experimentation mindset: Able to help teams take and manage risk, and drive experimentation to facilitate learning.
• Change leadership: Demonstrated ability to lead an organization through significant change without losing momentum, and to inspire continuous focus on key drivers — ideally within a decentralized, people-first, or mission-driven organization.
• Analytical acumen: Working fluency in structured decision-making and problem-solving frameworks, with the judgment to apply the right approach to the right situation rather than a single methodology by default.
• Prior experience in consulting or in-house strategy team is preferred.
• Bachelor's degree in Business, Education, Public Policy, Engineering, or another relevant field — or equivalent demonstrated experience.

Compensation, Benefits & Perks

At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A 50/monthcellphonestipend(600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.