Reports to:
- Director of Operations
- Assistant Director
Positional Oversight:
- Trainers, Team Members
Position Overview:
Leads operational excellence at Chick-fil-A Olathe by bringing our Winning Hearts Everyday strategy to life through consistent execution, a guest-first mindset, and intentional care for our Team Members growth. This position leads daily operations by setting planning & executing shifts, provides clarity on expectations, modeling Chick-fil-A brand standards, and ensuring policies and procedures are followed to create remarkable guest experiences and a positive team environment.
Responsibilities:
- Plan and effectively execute Winning Hearts Everyday Strategy through people development
- Completes impactful setups in advance that match talent of the team to the business needs
- Develops ongoing growth by teaching, reminding, and developing team members
- Oversee Restaurant Rush Ready Checklist throughout the day
- Ability to assess and take action on key operational bottlenecks during the peak periods
- Share ideas on how to effectively improve overall operations with direct report
- Champion REMARKABLE Guest Experience resulting from a Guest-first mindset.
- Engaged partnership with Sales and Brand Growth Team and other departments to ensure service excellence
- Leads Food Safety & Cleanliness Culture
- Leads in Waste Management control measures
- Leads in Training and Development partnership
- Executes Daily Training Plan to ensure trainee care
- Delivers on Daily Training updates and communication
- Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection
- Participates in Culture/Engagement endeavors
- Participates in People Department endeavors
- Conducts employee reviews
- Holds Attendance and Punctuality Point conversations with workgroup members as needed.
- Participates in constructing development plans and having development conversations
- Lead by example in following Chick-fil-A policies and operational standards: holds Leaders and Team Members accountable to them as well.
- Possess and promote a OneTeam mindset that builds unity and contributes to a positive culture.
- Attend Leadership meetings as scheduled.
Qualifications:
- Minimum of one year experience in a Leadership position.
- Ability to work a variable schedule of days/opens, mids, and/or evenings/closes, as assigned by Directors/schedulers. (For full time, a min. of 38 hours per week)
- Possesses a Growth mindset while being solutions-oriented, possesses a learning mentality, and is teachable.
- Flexible and adaptable
- Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence.
- Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team.
- High capacity for efficient time-management, multi-tasking, effective communication, and interpersonal skills.
- Driven to excel in an ultra face-paced environment while prioritizing and making decisions in changing situations.
Duties, assignments, and schedules are subject to change to meet the needs of the business.
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training