Learning Associate

Job Title: Learning Associate

Monthly Pay: $4,209 - $5,664 USD per month

Summary:

This role builds practical skills in learner support, online training operations, attendance tracking, and clear follow-up. The Learning Associate helps employees navigate assigned learning activities so they can participate confidently and complete required training. The position sits within the learning and development team, works under a training team lead, and collaborates with trainers, employees, and department coordinators. This fully remote position is based in New York, United States, with all duties performed through a desk-based work from home arrangement. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming learning questions through a shared email queue, identify the course or session involved, and organize requests by urgency and next action.
• Check assigned course details, session instructions, and learner progress in a learning management system such as Docebo before responding to routine questions.
• Explain how to locate learning activities, review course instructions, and find completion requirements using approved guidance and clear, accessible language.
• Maintain virtual session invitations and reminders using a scheduling and calendar tool such as Microsoft Outlook, checking links, dates, and participant details.
• Prepare attendance lists and approved session resources for trainers, confirming that the correct versions are available before each scheduled learning activity.
• Support virtual sessions by sharing approved instructions, noting participant questions, and directing questions about course subject matter to the responsible trainer.
• Update attendance and completion information after sessions, compare entries with trainer feedback, and flag missing or inconsistent information for review.
• Follow up with learners when questions remain unanswered or completion details are unclear, recording responses and the next agreed action.
• Escalate course access problems to IT support and unresolved learning questions or scheduling conflicts to the training team lead, including relevant context.
• Maintain complete request notes and summarize recurring learner difficulties; quality is judged through accuracy, turnaround, complete notes, and consistent follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting training activities, answering learner questions, or helping with virtual sessions is preferred.
• Basic understanding of online courses, attendance tracking, completion requirements, and the difference between administrative help and subject matter instruction.
• Comfort learning digital systems, locating course information, checking status details, and following step-by-step procedures without changing approved learning materials.
• Clear written and verbal communication for explaining instructions, asking focused questions, and sharing useful updates with learners and trainers.
• Careful attention to names, course titles, session links, and completion details, with willingness to ask for clarification before making uncertain changes.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for focused remote work and professional conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including participation in required team check-ins.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work with desk-based responsibilities supporting employees throughout their learning activities.
• Structured onboarding and training on a learning management system such as Docebo and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the training team lead to review questions, receive feedback, and clarify priorities.
• Practical development in learner support, online training operations, attendance tracking, and clear professional communication.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.