Learning Commons Library Assistant
Salary
Depends on Qualifications
Location
Main Campus, New Orleans, LA
Job Type
Full-Time Staff
Job Number
202200703
Division
Academic Affairs
Opening Date
09/16/2026
FLSA
Non-Exempt
Description
The Monroe Library Learning Commons (LC) is a dynamic space where students, faculty, and staff come together to study, learn, create, and collaborate. The Learning Commons and Interlibrary Loan Assistant provides excellent customer service, assists patrons with the borrowing and returning of library materials, and helps maintain organization within the library's collections. The position collaborates with the entirety of the Monroe Library faculty and staff. This role is also responsible for managing the library facilities during the evening, and collaborates with the Learning Commons director to train, supervise, and mentor student employees. Additionally, this position is responsible for Interlibrary loan activities, facilitating the borrowing and lending of materials between libraries nationwide, communicating with patrons on overdue items, fines, and account inquiries, and preparing outgoing materials for shipment/processing incoming items. The day-time LC assistant is also responsible for maintaining reserve books in the library, putting them up and taking them down every semester with direction from the professor teaching the course.
Learning Commons and Interlibrary Loan Assistant position is a full-time non-exempt staff position. The work schedule varies depending on the
university's academic calendar, library hours, and LC desk coverage.
Examples of Duties
Learning Commons Duties and Responsibilities
- Assist library patrons with utilizing library resources, including but not limited to checking out items, locating materials, answering inquiries, providing directional assistance, and resolving patron concerns
- Update patron records, when necessary
- Collect fines and fees for overdue, lost, or damaged items
- Sort, shelve, and organize library materials according to the Library of Congress classification system
- Work with the Learning Commons Director to locate missing materials and read the stacks to find mishelved items in the library collection, and when necessary, direct users to utilize our Interlibrary loan program.
- Provide excellent customer service to library users over the phone, via email, and in-person and seamlessly hands off patrons to other library faculty and staff, when necessary.
- Operate and troubleshoot library equipment such as computers, scanners, printers, and copy machines.
- Handle complex situations with tact, discretion, and equity; exercise good judgment in all interactions following library policies and procedures
- Maintain current knowledge about the University
- Possesses the skills necessary to assist users with finding and applying information to support teaching and learning.
- Manage multiple email accounts
- Become proficient in all Google applications, Zoom, and Microsoft 365
- Manage Library Facilities:
- Maintain building occupancy accounts and other statistics/reports for Learning Commons services
- Maintain security of library equipment and inventory
- Perform daily walkthroughs of study and learning spaces.
- Oversee the library furniture to create an organized setting for all library patrons
- Reports any issues to the Learning Commons Director
- Efficiently handle emergency situations, document and report problems to designated persons and University police as appropriate
- Train and mentor all student employees to function efficiently in all previously listed tasks and provide feedback to the Learning Commons Director for future adjustments.
Interlibrary Loan Duties and Responsibilities
- Receive, review, and process ILL requests from the Loyola community using iLLiad.
- Verify bibliographic information and locate requested items from other libraries nationwide to fulfill patron requests
- Communicate with borrowing and lending institutions to easily facilitate this process
- Assist patrons with submitting ILL requests and provide information on the arrival of requested materials
- Communicate due dates with users and help process renewals when items are close to being overdue
- Prepare and package outgoing ILL shipments and process incoming materials for patron pickup.
- Troubleshoot and resolve technical issues related to iLLiad and keep up to date with new updates to the system
- Train and supervise student workers on ILL policies, procedures, and the use of our ILL systems
- Maintain accurate records of all ILL paperwork and ensure timely communication with patrons and lending institutions
- Assist in the resolution of issues related to lost or damaged items, when necessary
- Monitor multiple departmental emails to ensure any and all communication is handled in an appropriate amount of time
- Assist patrons with account retrieval and general inquiries about Interlibrary loans
Additional Responsibilities
- Other duties as required with the changing nature of the workplace
- Participate in ongoing professional development activities
Typical Qualifications
- College degree, or two years of college and two years of library work experience
- Excellent customer service skills
- Demonstrated ability to work in an active learning environment and handle multiple tasks
- Excellent interpersonal skills, communication and writing skills, and clear evidence of ability to interact effectively and cooperatively with faculty, staff, students and others, both in person and online.
- Demonstrated problem solving skills and motivated to learn new skills and concepts
- Flexibility to make temporary or permanent schedule changes to ensure optimal staffing of the service area.
- Strong commitment to team-based work and a high degree of accuracy in complex, detailed work.
- Ability to accomplish tasks and projects independently and in collaboration with others
- Skills and experience in the use of computer applications for word processing, scanning, printing, spreadsheets, etc.
- Knowledge of basic troubleshooting skills with computing, scanning, and printing
Additional Desirable Qualifications
- Experience working in an academic library service environment
- Library circulation experience
- Experience with the Library of Congress Classification call number organization
- Experience with Google Suite applications, Zoom, and Microsoft 365
- Skills and experience supervising, scheduling, and training
- Skills and experience in project planning, and implementations into a service environment
Physical Requirements
- Lift and carry equipment, supplies, and materials weighing up to 25lbs.
- Access upper library shelves with a step stool and bend to lower shelves
- Push a fully loaded, wheeled book cart (up to 100lbs.)
- Sustain long periods of standing and walking back and forth
- Bend, stoop, and reach equipment and materials
In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an annual security report. That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police. University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described. Campus crime statistics as defined under this law for the last three calendar years are included. A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department.
Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veterans status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, tuition remission, holidays, vacation, and sick leave.
Part-time employees who work an average of 30 hours per week over the course of a year, receive certain benefits on a pro-rated basis.
To learn more details, visit our benefits page.
Employer Loyola University - New Orleans