Blueprints, Business Processes, Business Strategy, Claims Processing, Coaching, Communication Skills, Consulting, Continuous Improvement, Current Procedural Terminology (CPT), Customer Support/Service, Customer Training, Enterprise Architecture, Health Insurance, Healthcare, Healthcare Common Procedure Coding System (HCPCS), Healthcare Customer Service, ICD-10, Information Technology Consulting, Medical Billing, Microsoft Office, Microsoft Product Family, Professional Services, Staff Training, Support Documentation, Technical Recruiting, Technical Support, Training Program, Training/Teaching, Training/Teaching Materials
Learning & Development Specialist (Claims Trainer / Customer Service Trainer)
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.
CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person. The hiring team is seeking:
- One Learning & Development Specialist with Healthcare Claims Training experience
- One Learning & Development Specialist with Healthcare Customer Service Training experience
Key Responsibilities
- Deliver Instructor-Led Training (ILT) sessions both virtually and in person.
- Facilitate engaging training programs for new hires and existing employees.
- Train adult learners in a corporate environment using effective learning techniques.
- Create an interactive learning environment that promotes participation and knowledge retention.
- Utilize Microsoft Teams and Microsoft Office Suite to conduct virtual training sessions and prepare training materials.
- Assess learner progress and provide coaching, feedback, and additional support when needed.
- Collaborate with business leaders and subject matter experts to ensure training content aligns with operational goals.
- Maintain training documentation and support continuous improvement of learning programs.
Required Qualifications (Both Positions)
- Experience delivering Instructor-Led Training (ILT) in both virtual and classroom settings.
- Experience training adult learners in a corporate environment.
- Strong presentation, communication, and facilitation skills.
- Proficiency with Microsoft Teams and Microsoft Office Suite.
- Ability to engage learners and effectively communicate complex information.
Preferred Qualifications – Claims Trainer
- Experience training employees on healthcare claims processing.
- Knowledge of medical billing concepts.
- Familiarity with diagnosis and procedure codes (ICD-10, CPT, HCPCS).
- Experience with healthcare claims processing workflows.
- Ability to facilitate training classes of approximately 20-30 learners over a 4-6 week training program.
Preferred Qualifications – Customer Service Trainer
- Experience training healthcare customer service representatives.
- Healthcare insurance background strongly preferred.
- Knowledge of health insurance products and terminology.
- Claims knowledge is beneficial but not required.
- Experience facilitating training programs lasting 8-10 weeks for classes of approximately 15-25 learners alongside another trainer.
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.