Learning Operations Associate Manager

We Are:

Accenture LearnVantage is transforming how organizations develop talent through innovative learning solutions, world-class delivery operations, and exceptional learner experiences. We partner with global clients to design, manage, and deliver impactful learning programs that drive business outcomes and workforce transformation. Our Learning Operations team serves as the backbone of successful training delivery, ensuring instructors, learners, clients, and stakeholders receive seamless operational support while continuously improving processes, technology, and service quality.

You Are:

You are a highly organized, customer-focused learning operations professional with a passion for delivering exceptional learning experiences at scale. You thrive in fast-paced environments and excel at balancing operational execution with strategic problem-solving. You are known for your ability to manage complex delivery programs, navigate competing priorities, and build trusted relationships across stakeholders, instructors, vendors, and internal teams.

You combine strong analytical and troubleshooting skills with an operational excellence mindset, leveraging data and insights to identify trends, mitigate risks, and drive continuous improvement. You are comfortable leading high-visibility initiatives, serving as an escalation point for complex delivery challenges, and mentoring others through best practices and operational expertise. Above all, you are committed to ensuring every learning event is delivered successfully and every learner experience exceeds expectations.

The Work:

Instructor Led Delivery

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Learner Support

• Serve as a senior point of contact for learners, instructors, clients, vendors, and internal stakeholders regarding training operations and delivery support.
• Manage and resolve complex operational, scheduling, registration, platform, and learner support issues while ensuring adherence to service-level agreements (SLAs).
• Act as an escalation point for critical delivery incidents and coordinate cross-functional resolution efforts.

Travel:

Travel may be required for this role. The amount of travel will vary based on business and client requirements.