Learning Program Designer - Operations

Job Summary

This full-time position reports to the Operations and HSE&S Training Manager and leads instructional design, training analysis, and development for Operations training, onboarding, Operator Qualification (OQ), and procedure qualification and training. The role translates controlled procedures, job expectations, equipment, operational risk, and field performance requirements into structured curricula and qualification pathways. Learning solutions connect prerequisite knowledge, guided practice, and demonstrated performance to current approved procedures,and measurable field competency.

Responsibilities

• Conduct role, task, procedure, and performance analysis with Operations SMEs; identify learning needs and distinguish them from issues requiring other performance improvements.
• Build and maintain role-to-task and role-to-procedure maps, onboarding curricula, learning paths, competency frameworks, and qualification matrices.
• Define measurable objectives, assessment blueprints, qualification criteria, design documents, and storyboards.
• Design PQ pathways integrating prerequisite knowledge, field practice, performance assessment, authorized sign-off, and requalification requirements.
• Develop computer-based and instructor-led training, simulations, scenarios, videos, graphics, facilitator guides, and job aids from approved designs and technical content.
• Facilitate subject matter expert (SME) workshops, design reviews, development cycles, pilots, and field validation; obtain required content approvals before release.
• Package and test learning products for the learning management system (LMS), verifying navigation, accessibility, assessments, completion reporting, and version accuracy with the LMS administrator.
• Create field learning guides, practice scenarios, performance-support tools, and assessment checklists aligned with approved procedures and site conditions.
• Coordinate learning and assessment design with program owners and maintain alignment with approved covered-task and evaluation requirements.
• Evaluate procedure revisions, MOC actions, operational changes, incidents, and performance evidence for training and qualification impacts.
• Support field observations and conduct qualification assessments only when formally authorized for the applicable task and evaluation process.
• Maintain training backlogs, review gates, approvals, source references, revision history, qualification matrices, and improvement actions.
• Apply WES core values and safe work practices when developing learning solutions and participating in field activities.

Qualifications

• Minimum five years of experience in instructional design and development for adult learners, including technical or regulated workplace training.
• Demonstrated application of adult learning principles and a structured design process, such as ADDIE, from needs analysis through evaluation.
• Ability to translate complex procedures and SME expertise into clear objectives, practical learning activities, and observable performance criteria.
• Hands-on proficiency with Articulate Storyline and Rise 360, or comparable authoring tools; experience creating video, graphics, and interactive learning.
• Strong technical writing, facilitation, stakeholder management, and project coordination skills; ability to manage concurrent projects and review cycles.
• Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint; ability to interpret learning and performance data.
• Experience developing procedure-based technical training, competency frameworks, field assessments, or qualification pathways for industrial employees.
• Midstream, oil and gas, gas processing, pipeline, or related industrial experience preferred; ability to learn operating processes and work effectively with field personnel.
• Familiarity with OQ programs, controlled procedures, MOC practices, and field qualification processes preferred.

Education

• Bachelor's degree in instructional design, education, learning and development, engineering, industrial technology, or a related field; an equivalent combination of relevant education, certifications, and experience may be considered.

Certifications/Licenses

• Valid driver's license and eligibility to drive a company vehicle for required site travel.
• No professional certification required. A relevant instructional design or talent development certification is preferred.

Travel Requirements

• Approximately 10-20% of working days to WES facilities within the U.S. Travel is event-driven and may include overnight stays.

Relocation:

• This position is not eligible for relocation.

Work Schedule

• This position operates on a hybrid schedule consisting of in-office work on Monday, Tuesday, and Thursday (9 hours), and remote work on Wednesday (9 hours) and Friday (4 hours).