Learning Services Coordinator

Learning Services Coordinator

Salary

$3,874.75 - $5,812.17 Monthly

Location

COA - Elizabeth City, NC

Job Type

Full Time

Division

Center of Teaching & Learning Excellence (DOL)

Department

Learning Commons

Opening Date

11/09/2026

Closing Date

11/29/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About COA:

The main campus of the College of the Albemarle is located in Elizabeth City, North Carolina. The region enjoys a rich maritime heritage, wide ranging opportunities for water sports and outdoor recreation, a vibrant arts and festival culture. The city sits about an hour from the Outer Banks, a popular resort area and home to beautiful beaches and protected wildlands. The College is 45 minutes south of the Hampton Roads Region of Virginia, a diverse metropolitan area of more than 1.7 million people, home to cultural, entertainment, and sporting venues. Through four campus locations, the College serves seven counties of northeastern North Carolina, blending rural lifestyles with big city opportunities.

Description

The Learning Services Coordinator provides coordination, administration, and operational oversight of the Colleges tutoring and testing services in support of student learning, academic achievement, retention, persistence, and completion. The Coordinator is responsible for planning, implementing, assessing, and continuously improving tutoring and testing operations across the Colleges campuses and online learning environments.

This position supervises tutors and testing personnel, ensures the delivery of high-quality academic support and testing services, promotes equitable access to learning resources, maintains compliance with testing regulations and accessibility requirements, and collaborates with faculty, staff, and administrators to support student success initiatives. The Coordinator fosters a welcoming, student-centered environment that advances the Colleges mission of access, opportunity, and educational

excellence.

The Learning Services Coordinator receives direct supervision from the Executive Director of the Center for Teaching & Learning Excellence (CTLE).

Examples of Duties

General Duties:(35%)

1. Coordinate staffing, scheduling, and daily operations for tutoring services and Testing Centers

across multiple campus locations and modalities.

2. Recruit, train, schedule, supervise, evaluate, and coach tutors and proctors based on

operational needs, service demand, and student enrollment trends; maintain a qualified pool of

eligible tutors.

3. Develop, implement, and facilitate onboarding programs and annual training for tutors and

testing staff.

4. Develop and implement operational goals and priorities that support institutional objectives

related to student success, retention, academic achievement, and completion.

5. Collect, analyze, and report service utilization, student engagement, and outcome data to

assess program effectiveness.

6. Analyze operational and assessment data to recommend and implement service

improvements within established institutional guidelines.

7. Collaborate with faculty, academic departments, student services offices, administrators, and

the Executive Director of CTLE to identify student support needs and develop appropriate

solutions.

8. Serve on college committees and workgroups related to student success, academic support,

assessment, retention, and institutional effectiveness.

9. Remain current on emerging technologies, best practices, and national trends in tutoring,

learning assistance, testing administration, and student support services.

10. Coordinate planning, budget monitoring, resource allocation, and assessment activities related

to tutoring and testing operations.

11. Perform other duties as assigned.

Academic Support/Tutoring: (30%)

1. Coordinate and oversee in-person, virtual, and online tutoring services that support students

across academic disciplines and programs.

2. Develop, implement, and maintain procedures and service standards for tutoring operations.

3. Develop, implement, and facilitate onboarding programs and annual training for tutors.

4. Assess and report on tutoring effectiveness through data analysis, student feedback, learning

outcomes, and continuous improvement initiatives.

5. Collaborate with faculty, academic departments, student services offices, administrators, and

the Executive Director of CTLE to identify academic support needs, develop tutoring

strategies, and align services with course and program objectives.

6. Coordinate tutor recruitment efforts and maintain a diverse workforce capable of supporting a

broad range of academic subjects and student populations.

7. Develop and maintain tutoring resources, training materials, study guides, and academic

success tools that promote effective learning strategies.

8. Plan and facilitate workshops, study sessions, and academic success initiatives that support

student achievement and college readiness skills.

9. Promote tutoring services through classroom presentations, orientation programs, outreach

activities, campus events, and digital communication platforms.

10. Collaborate with faculty and staff to identify students who may benefit from academic support

services and encourage engagement with tutoring resources.

Testing Center:(35%)

1. Coordinate and oversee daily operations of the Colleges Testing Centers.

2. Develop, implement, and maintain policies, procedures, forms, and operational standards for

testing services.

3. Develop, implement, and facilitate onboarding programs and annual training for proctors.

4. Ensure compliance with testing vendor requirements, institutional policies, accreditation

expectations, and testing security protocols.

5. Maintain testing integrity by enforcing security, confidentiality, and standardized testing

procedures.

6. Administer and oversee testing scheduling systems and operational workflows.

7. Coordinate accommodated testing services in partnership with Accessibility Services to ensure

equitable access for students with approved accommodations.

8. Serve as the primary liaison with testing vendors, certification agencies, external proctors, and

institutional partners; coordinate testing schedules, reporting requirements, and operational

communications.

9. Provide guidance and training to faculty and staff regarding testing procedures, scheduling

processes, and testing center services.

10. Communicate and coordinate testing operations across all college campuses and locations.

11. Assist with test administration and provide operational coverage when needed to ensure

continuity of services.

12. Other duties as assigned.

Typical Qualifications

Required:

1. Associate's degree from a regionally accredited college.

2. Two (2) years of experience in tutoring services, testing services, higher education, office

management or a related field.

3. Experience coordinating programs, managing schedules, supervising staff, or leading student

support initiatives.

4. Demonstrated proficiency with Microsoft Office Suite, Google Workspace, and other

educational technologies.

5. Strong written, verbal, and interpersonal communication skills.

6. Strong organizational, customer service, and problem-solving abilities.

7. Ability to analyze data and use assessment results to improve programs and services.

8. Ability to obtain and maintain applicable testing certifications required for test administration

and proctoring.

Preferred:

1. Bachelors degree from a regionally accredited college or university.

2. Experience working in a community college setting.

3. Experience supervising professional staff, student employees, or peer tutors.

4. Experience with tutoring management systems, testing platforms, student success

technologies, and learning management systems.

5. Experience administering accommodated testing and supporting accessibility initiatives.

6. Experience collecting and analyzing student success, retention, or service utilization data.

Knowledge, Skills & Abilities

Knowledge, Skills & Abilities

1. Knowledge of learning support, tutoring methodologies, and student success practices within

higher education.

2. Knowledge of testing security standards, testing administration procedures, and testing center

operations.

3. Knowledge of accessibility laws, disability accommodations, and equitable student support

practices.

4. Proficiency with Microsoft Office Suite, Google Workspace, student information systems,

scheduling software, learning management systems, and data-reporting tools.

5. Strong leadership, organizational, project management, and decision-making skills.

6. Ability to collect, interpret, analyze, and communicate data for planning and assessment

purposes.

7. Ability to maintain confidentiality and exercise sound professional judgment.

8. Ability to establish and maintain effective working relationships with students, faculty, staff,

community partners, and external agencies.

9. Ability to manage multiple priorities and adapt to changing operational needs.

Unique:

1. Occasional travel between campuses and instructional sites is required.

2. Evening and occasional weekend work may be required to support student needs, testing

operations, training activities, and college events.

3. Ability to work across multiple campus locations and learning environments.

Working Conditions

Work is primarily performed in an office, academic support, and testing center environment. The

position requires prolonged periods of sitting, standing, walking, and computer use, with occasional

lifting or moving of materials and equipment up to 25 pounds. Regular interaction with students,

faculty, staff, and external partners is required. Occasional travel between College campuses and

instructional sites, as well as evening and weekend hours, may be necessary to meet operational

needs.

College of The Albemarle is an Equal Opportunity Employer and is committed to providing a welcoming and inclusive learning and working environment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal or North Carolina law and COA policies.

Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.

College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.

Inquiries regarding non-discrimination policies and employment questions may be directed to Human Resources | coa_hr@albemarle.edu

Retirement, Health Insurance., Holidays, Annual/Sick Leave

01

What is the highest level of education you have completed from an accredited college or university?

• High school diploma or GED
• Some college coursework, but no degree
• Associates degree
• Bachelors degree
• Masters degree or higher

02

How many years of professional experience do you have in tutoring services, testing services, higher education, office management, or a related field?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 5 years
• 5 or more years

03

Which of the following best describes your experience coordinating programs, managing schedules, supervising personnel, or leading student support initiatives?

• I have no direct experience in these areas.
• I have assisted with scheduling, program coordination, or staff support activities.
• I have independently coordinated programs, managed schedules, or led staff or student support initiatives.
• I have extensive experience overseeing multiple programs or services, including personnel supervision, operational planning, and performance assessment.

04

Which of the following best describes your experience with academic support, tutoring, or testing services?

• I have no direct experience in these areas.
• I have experience providing general administrative or customer service support in an educational or related environment.
• I have direct experience providing or coordinating tutoring, academic support, or testing services.
• I have experience overseeing tutoring or testing operations, including scheduling, staff training, compliance, or service assessment.

05

Are you willing to accept the advertised salary range for this position?

• Yes, the advertised salary range is acceptable.
• I would like to discuss salary placement within the advertised range based on my qualifications and experience.
• No, my salary expectations exceed the advertised range.

06

This position requires working at the Colleges assigned campus location, with occasional travel to other College campuses and instructional sites. Evening and weekend hours may also be required based on operational needs. Are you able to meet these requirements?

• Yes, I can meet all stated location, travel, and scheduling requirements.
• I can meet the primary work location and scheduling requirements but would like to discuss occasional travel or scheduling needs.
• No, I am unable to meet the stated requirements.

Required Question

Employer College of The Albemarle

Address PO Box 2327

Elizabeth City, North Carolina, 27906

Phone 252-335-0821 x 2388

Website https://www.albemarle.edu