Schedule: Monday-Friday 9:00am-5:00pm
As a member of our Operations team, the Leasing Operations Agent is a vital component of our community's day-to-day impression on prospective residents. As such, the Leasing Operations Agent is expected to maintain a high level of quality customer service and professionalism. Essential duties and responsibilities include the following but are not necessarily limited to those listed.
Position Responsibilities include:
* Respond to prospect inquires via phone, email and AI handoffs
* Promote communities within the assigned portfolio by visiting local businesses on a weekly basis
* Manage in-site and virtual tours
* Process applications, approvals/denials, and lease execution
Key Skills:
* Sales-oriented with a customer service mindset
* Comfortable with multi-channel communications
* Skilled in building rapport with customers
* Excel at follow-up and organization
* Attention to detail in application screening and approval procedures
* Adaptable to tech enabled workflows (e.g., coordinating with AI tools/CRM)
* Strong written and verbal communication and tech fluency
* Learn property management platform for leasing, lease administration, accounting, service, and turnovers
* Enter resident payments into the property management platform, issue receipts and deposit funds into the property bank account daily.
* Manage all administrative activities to execute court processes for assigned property, including the preparation of case files, notifications and attendance at court hearings.
* Enter tenant and property work orders into the property management platform and track through completion.
* Conduct vacant unit inspections to ensure readiness for the next resident
* Conduct daily exterior inspection and generate work orders for any items found to need attention
* Maintain compliance with applicable Landlord-Tenant Code
* Track preventive maintenance programs
* Track and respond to all calls that are relayed through the after-hours answering service.
* Participate in selection of on-site employees and assist with daily supervision.
* Participate in enforcement of community rules and regulation
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