Leasing Manager

MountainCreek Properties Management

Charleston, WV

Full-time

3 days ago

Job Description

Benefits:

401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

As a Leasing Manager, you will play a key role in maintaining high occupancy levels and resident satisfaction. You’ll be the first point of contact for prospective residents, guiding them through the leasing process and ensuring a seamless move-in experience. In addition, you’ll work closely with the property management team to market our community, execute lease agreements, and build strong, lasting resident relationships.

Key Responsibilities:

Leasing and Sales:

Greet and build rapport with prospective residents, providing tours and highlighting property amenities and benefits.
Respond promptly to inquiries via phone, email, or online platforms, addressing questions and scheduling tours.
Guide prospective residents through the leasing process, including application submission, screening, and lease signing.
Meet or exceed leasing and occupancy goals by effectively converting leads into signed leases.

Marketing and Outreach:

Assist in creating and executing marketing plans to drive traffic, including social media posts, email campaigns, and outreach events.
Ensure property listings are up-to-date across all online platforms, showcasing professional photography, accurate pricing, and detailed descriptions.
Coordinate and participate in community events to foster engagement and promote the property.

Tenant/Resident Relations:

Orient new residents to the properties, providing an overview of community rules, amenities, and resources.
Investigate and resolve resident complaints and concerns in a timely and efficient manner, ensuring high levels of satisfaction.
Enforce occupancy policies and procedures, maintaining compliance with fair housing laws and company regulations.
Maintain timely and clear communication with residents, fostering a sense of community and connection.

Maintenance Assistance:

Monitor completion of maintenance and repairs to ensure they are handled promptly and cost-effectively.
Ensure the security of premises by maintaining security devices and addressing safety concerns.
Organize and oversee incoming and outgoing inspections, preparing detailed inspection reports.
Collaborate with the maintenance team to address resident concerns and ensure property upkeep.

Administrative Duties:

Accurately process rental applications, including income verification, background checks, and credit screenings.
Prepare and maintain lease agreements, ensuring compliance with fair housing laws and company policies.
Maintain accurate records in property management software (AppFolio experience is a plus).

What We’re Looking For:

Experience: Previous experience in leasing, property management, sales, or customer service is preferred
Skills: Strong communication, sales, and negotiation skills; ability to handle multiple tasks in a fast-paced environment.
Tech-Savvy: Comfortable using Microsoft Office and property management software (AppFolio or similar).
Knowledge: Familiarity with fair housing laws and leasing regulations.
Flexibility: Availability to work weekends and evenings as required.
Excellent organizational abilities—efficiently oversee a high-traffic online dashboard.
Highly detail-oriented—skilled in managing prospective clients' interests and aligning them seamlessly with available options.

Numbers & Facts

Location	Charleston, WV
Job Type	Full-time

Skills

Administrative Skillsunmatched
Background Investigationunmatched
Communication Skillsunmatched
Corporate Lawunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Email Campaignunmatched
Exceeded Sales Goalunmatched
Health Insuranceunmatched
Leasingunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Marketingunmatched
Marketing Planunmatched
Microsoft Officeunmatched
Multiplatform/Cross-Platformunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Photographyunmatched
Pricingunmatched
Property Maintenanceunmatched
Property Managementunmatched
Record Keepingunmatched
Records Managementunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Rentalsunmatched
Reporting Dashboardsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Managementunmatched
Sales Prospectingunmatched
Social Mediaunmatched
Time Managementunmatched
Vision Planunmatched
Website Trafficunmatched

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