Leasing Office Assistant

LEASING OFFICE ASSISTANT

Make your administrative experience mean more. Join a mission-driven housing organization where your organization, compassion, and customer service skills help support individuals and families working toward greater housing stability and independence.

LOCATION

Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• $19-23/hour

• Monday - Friday, 9:00am - 5:00pm

ROLE IMPACT

Support the day-to-day operations of a mission-driven affordable and supportive housing program by providing organized, compassionate assistance to residents, applicants, visitors, and internal teams. This role combines leasing administration, resident support, documentation, and customer service in an environment where accuracy matters—but so does treating every individual with patience, dignity, and respect.

KEY RESPONSIBILITIES

• Provide professional and compassionate front-office assistance to residents, applicants, visitors, and community partners.

• Assist with leasing documentation, applications, renewals, certifications, resident files, and other housing-related paperwork.

• Review documents for accuracy and completeness and follow up regarding missing or additional information.

• Maintain accurate and confidential electronic and physical resident records.

• Answer incoming calls, respond to resident questions, schedule appointments, and route requests to the appropriate team member.

• Support move-ins, lease renewals, resident communications, and other day-to-day leasing activities.

• Enter and update resident information accurately within property management or housing systems.

• Coordinate with leasing, property management, resident services, and supportive-services teams to help resolve resident needs.

• Provide calm, respectful assistance to residents who may be experiencing challenging or sensitive circumstances.

• Maintain an organized, professional, and welcoming leasing office environment.

MINIMUM QUALIFICATIONS

• Previous experience in leasing, affordable housing, property management, resident services, housing assistance, social services, nonprofit administration, or a related customer-facing administrative environment.

• Strong administrative, data entry, documentation, and recordkeeping skills.

• Ability to handle confidential and sensitive resident information professionally.

• Strong customer service and communication skills with the patience and professionalism to work with individuals from diverse backgrounds.

• Ability to balance compassionate resident service with established policies, procedures, deadlines, and documentation requirements.

• Strong attention to detail and ability to manage multiple priorities in a busy office environment.

CORE TOOLS & SYSTEMS

• Microsoft Office Suite

• Property management or housing management systems

• Electronic resident records and document management

• Email, telephone, and standard office systems

PREFERRED SKILLS

• Affordable housing, supportive housing, public housing, or nonprofit housing experience.

• Knowledge of HUD, Housing Choice Voucher/Section 8, income certification, eligibility, or other affordable-housing programs.

• Experience working with a housing authority, nonprofit housing provider, property management organization, or community-based social-services organization.

• Experience with lease administration, resident documentation, renewals, certifications, or housing compliance.

• Compassionate, mission-driven approach to resident service with the ability to maintain appropriate professional boundaries.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy