Leave Support Specialist

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.

Location: This position is onsite Monday-Friday at Ulta Beauty's Corporate Office in Bolingbrook, IL.

Required Experience: Candidates must have a minimum of 2 years of direct Leave of Absence (LOA) experience and advanced Excel skills, including VLOOKUPs, PivotTables, and macros.

Please Note: Both requirements are mandatory. Candidates who do not meet the minimum qualifications will not be considered for an interview.

ESSENTIAL FUNCTIONS

• Operates in an autonomous, versatile capacity evaluating appropriate improvements to the leave of absence workflow, based on client needs. Completes administrative processes and leave administrative duties including (but are not limited to) life-cycle processing of leave of absence and return-to-work requests; auditing of leave data and leave and disability claim support, as needed.
• Partners with the client's HR to create and maintain clear documentation using advanced tools such as MS Excel to track and extract leaves reporting detail.
• Develops a detailed understanding and in-depth working knowledge of the client's leave of absence program; responds to employee and leave partners inquiries in a timely manner; investigates and resolves leave-related concerns; acts as a liaison between the client's HR department, employees, and disability carriers.
• Client Specified Support:

a. Collaborates with the internal team to further elevate the leaves process and program to properly manage hundreds of active requests.

b. Leads the Leave of Absence Center of Excellence in ensuring compliance relative to federal, state, and company-provided job protections.

c. Follows the client's trained processes, documentation, templates, and other provided resources when initiating the interactive process for all who request a leave and/or workplace accommodation. Escalates requests requiring approval decisions not defined in client's trained process.

d. Provides guidance and partnership to client's employees in all leave and accommodation matters. Works in collaboration with Leave Managers (or Legal Services) so they may assess areas of risk. Immediately escalates any cases that may result in adverse employment action or undue burdens with workplace accommodation, for the Leave Managers to render a final decision.

e. Partners with leave of absence vendor to ensure accurate and timely processing and notification of FMLA and Short-Term Disability claims.

f. Leads the leave data integrity in all leave databases including documenting accommodations and inactive status entries. Generates and condenses reporting details in layman terms for a specific audience.

g. Maintains progressional knowledge of all applicable leave and accommodation laws including the FMLA, ADA, PFML, state and local laws.

• Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
• Performs all other tasks as assigned.